I Want Connection With Magicjack Customer Service My Phnone Are Not Working Pr

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Answer #1: Posted by Odin on August 4th, 2013 4:20 PM

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Odin

Member since:
April 10th, 2010

Points: 41,236,670

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magicJack's customer support is for the most part magically lacking. The phone number of 561-594-9925 is for billing matters only. You may write magicJack at [email protected], or:

c/o Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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