Question posted by tfulwiler on September 7th, 2010
I Renewed My Magic Jack This Morning And It Is Still Not Working?!?!?
My Magic jack will not work after I renewed it this morning. I can call it from another phone and it goes straight to voicemail but I cannot call out.
Current Answers
Answer #1: Posted by DreadPirateRoberts on April 30th, 2011 9:12 AM
Does your magicJack softphone read "Ready to Call"?
If YES:
- On your magicJack softphone:
- Click "Menu"
- Select "Volume/Headset Control"
- Choose and "Check Off" Your Device:
"Telephone" OR "Headset/Other"
If that does not work:
- Unplug your telephone from your magicJack BUT leave your magicJack connected to the computer.
- Place a test call using the magicJack softphone.
- If the call goes through, please try using a different phone with your magicJack.
If your magicJack softphone does not read "Ready to Call" please contact our online live chat.
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Self-Service Support
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