Magic Jack Won't Work For Outbound Calls

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Answer #1: Posted by waelsaidani1 on January 14th, 2014 7:38 AM

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waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797

1,100
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Try the folllowing

On your softphone, please do the following:
Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"
If that does not work:
Please check that your computer's date and time are correct.
If that does not work:
Please Click Here to download and run the upgrade.
If that does not work:
Disable any antivirus that may be running on your system and try again.
If that does not work:
Please open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).
Restart magicJack again by following the three steps above.
How to access Web Application for router
Start > Run > Type in cmd > Press ENTER
A command prompt will open
Type ipconfig > press ENTER
Make note / write down name of the default gateway and IP address Open your Internet Browser
Type in the default gateway IP (Example: 192.168.1.1)
Type in Username and Password
Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.
Restart your magicJack and try again.

If the above doesn't work visit http://www.magicjack.com/customercare.html and click on "LIVE HELP" for a customer representative

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