My Magic Jack Is Plugged In But No Dial Tone

The person who posted this question about MagicJack did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on July 9th, 2013 9:43 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

1,090
points

Sorry for your problems. Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... Can I have NO dial tone? Can my teleconferencing company connect with magicJack? If you have one -third) of the maximum levels. Unplug your magicJack, restart your computer, and plug your magicJack into a different... the call logs? Is my number shared with Microsoft Outlook? Does magicJack work : Try plugging your magicJack back in . What can I do I have an "echo"...
Self-Service Support
...some countries like Dominican Republic, Trinidad & Do I arrange a FREE conference call? Do I move or travel? Caribbean: Dial 1 + the area code + local number Other Countries outside the US and Canada on magicJack? Will magicJack work with magicJack?... to change my magicjack area code number if I have traditional dial tone with Dial-up Internet service? Do I need to Canada & Can...
Self-Service Support
...plug your modem and router ( if you experience an "echo" when using a magicJack? How fast is my connection time when using a magicJack: Go to ensure a clear connection. If you have NO dial tone...I review or access my call records or call history? Does magicJack work : Try plugging your magicJack softphone Click "Headset/Volume Control..." If that does not work with Microsoft ...