Question posted by nalaverne on January 20th, 2011
No Connection
I have dial tone---I dial the number--there is no sound on the line but the call goes thru (to my home number--phone rings) When someone answers, they can hear me --I can't hear them.
I've tried 3 different phones
Current Answers
Answer #1: Posted by DreadPirateRoberts on March 12th, 2011 1:44 PM
Does your magicJack softphone read "Ready to Call"?
If YES:
- On your magicJack softphone:
- Click "Menu"
- Select "Volume/Headset Control"
- Choose and "Check Off" Your Device:
"Telephone" OR "Headset/Other"
If that does not work:
- Unplug your telephone from your magicJack BUT leave your magicJack connected to the computer.
- Place a test call using the magicJack softphone.
- If the call goes through, please try using a different phone with your magicJack.
If your magicJack softphone does not read "Ready to Call" please contact our online live chat.
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