Voices Are Breaking Up Badly

voices are breaking up badly - i've had mj for a few years - do i have to buy a new one?

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Answer #1: Posted by Odin on November 4th, 2011 11:27 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,700

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If you do buy a new one, magicJack claims that the PLUS version has superior voice quality. However, it may not be necessary.

magicJack states:

A quality high-speed Internet connection will ensure a clear voice quality.
If you are using magicJack APP on your computer, please skip to step 2.

Step 1:
Please try connecting your magicJack to a different USB port and try again.

If you are using magicJack PLUS, please unplug it from the power source, wait 30 seconds, and plugg it back in.
If that does not work:

Step 2:

Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.

If you are using the magicJack APP, please restart it by double clicking the icon on your desktop, after you have rebooted your modem and/or router.

If that does not work:

Step 3:

Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.

Now restart your magicJack and try a couple of calls to see if the quality improves.

If that does not work:

Step 4:

Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.

NOTE: If you are using the optional USB cord, please try without it. You may also try a different telephone with your magicJack or magicJack PLUS

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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