Unable To Access Voice Mail

You may access your voicemail by telephone and through your email.

To Set-Up Your Voicemail:

1. Install and register your magicJack
2. From your telephone plugged into your magicJack, dial your new ten-digit magicJack telephone number

OR

Click the "VMAIL" button on your softphone (the phone displayed on your computer screen).

 

    3.   When you hear an automated voice message, press the * (star) key.

    4.  When prompted, dial the default password 1234 on your telephone or softphone.

    5.  To change your password and setup your personalized voice greetings, press the "0" (zero) key.

NOTE: Make sure you change your password to ensure your privacy

To Access Your Voicemail by Telephone or Softphone: 

1. Dial your ten-digit magicJack telephone number from any telephone, including the telephone connected to your magicJack

OR

Click the "VMAIL" button on your softphone (the phone displayed on your computer screen).

 

    2.   When you hear an automated voice message, press the * (star) key.

    3.   When prompted, dial or input your personal password on your telephone or softphone to access your voicemail and make any changes.

To Access Your Voicemail by Email:

magicjack will send a notification email every time a new voicemail message arrives and will attach the actual message to the email as a .wav file.

• Play back the voice message through your computer without even accessing your voicemail system. You will need to click on the .wav attachement
• Forward the voice message to anyone else via email.
• Save the voice message to your hard drive.

Most of the popular media player formats are supported.

NOTE: Make sure that your voicemails being delivered to your email account are not being sent to your SPAM file. You can unblock the magicJack email address in your email system; AOL, Outlook, Eudora, gmail, etc.

You may not disable the voicemail to email function at this time.