Problems With Magic Jack, Has Bad Sound.

I STILL HAVE PROBLEMS WITH MAGIC JACK, IT HAS BAD SOUND WHEN YOU UNSWER OR CALL.

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Answer #1: Posted by sheana1 on October 26th, 2011 10:19 AM

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sheana1

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If you use a handset attached to the MagicJack device, and you have trouble

Numbers pressed on the handset keypad (tones) not recognized by the softphone.
Incoming calls don't cause phone to ring.
People you call can't hear you, or of low volume.
No caller id displayed on a (caller id-capable) handset.

The first thing to check is the softphone's Menu->Telephone/Headset setting. Be sure it's set for Telephone. This setting can be changed either by Menu->switch to phone (you'll see option as "switch to headset" if it's set for phone) or by Menu->Volume/Headset Control dialog box. This setting apparently changes to headset if softphone is run without MJ dongle present.The second thing to check is the softphone's Menu->Volume/Headset Control. Be sure the microphone volume is turned up. Experiment with different speaker and microphone volumes, as the perfect setting is specific to your individual machine/handset. magicjack recommends that both of them be 1/3 of the volume. It has been experienced that the volume setting can inexplicably change. (Perhaps due to other programs changing the sound card's line-in volume, affecting other applications.). Also, if possible, check the volume settings on your handset/headset.To isolate problems, try the softphone with a headset connected to the computer's speaker/mic jacks. If you can make successful calls, this indicates the problem is specific to the handset, USB device and/or USB port.

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