Have Outgoing Call But No Incoming Call

I have installed the magic jack plus. I can call but couldn't receive call. My telephone provider, Frontier assured me that I can use my previous phone # but I got a message from you that you can't port my phone number to magic jack. Please let me know what I should do next. I already paid the dues. Thanks

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Answer #1: Posted by waelsaidani1 on March 28th, 2014 8:47 AM

This answer was accepted by the poster of the original question.

waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797

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Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"

If that does not work:

Please check that your computer's date and time are correct.

If that does not work:

Please Click Here to download and run the upgrade.

If that does not work:

Disable any antivirus that may be running on your system and try again.

If that does not work:

Please open port 49152-65535 UDP on ALL firewalls and your router, if

you have one. (Router ports can be opened via the web application

applicable to your router).

Restart magicJack again by following the three steps above.

How to access Web Application for router

Start > Run > Type in cmd > Press ENTER

A command prompt will open

Type ipconfig > press ENTER

Make note / write down name of the default gateway and IP address

Open your Internet Browser

Type in the default gateway IP (Example: 192.168.1.1)

Type in Username and Password

Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.

Restart your magicJack and try again.

Answer #2: Posted by Odin on March 28th, 2014 8:00 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,690

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points

Sorry for your problems.

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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