No Audio When Making Calls/cannot Receive Calls

I started having problems with my MJ a few weeks ago. Whenever I'd try to make a call, the call would go through, the audio would be fine but as soon as the person I am calling answers my call, the audio disappears. I also cannot receive calls with my MagicJack. It goes straight to voicemail without the phone rining at all. The audio for all my other applications and programs work while I try to make a call. It is only when the other person answers my call that the audio (for Magic Jack) disappears. However, the person on the other end of the line can hear me.

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Answer #1: Posted by Odin on December 11th, 2011 11:04 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,660

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Your device may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
or if your magicJack device is defective.

If the device is not defective, simple actions may resolve the problem, as outlined here. Or you may try these instructions.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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