I Get A 3002 Error I Have Contacted My Isp Its Not Them I Think It's My Router

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Answer #1: Posted by Odin on March 9th, 2014 7:46 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,670

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As you may have seen, neither of the links provided in the previous answer will provide any help; sorry. magicJack offers 2 solutions:

Option 1:

Contact your Internet Service Provider (ISP) and make sure they allow multiple devices to be connected to their modem. There are some ISP's that only allow one device to be connected.

Option 2:

Connect a router to your modem and let the router handle DHCP (most routers have this setting enabled by default). Once the router is connected to the modem, you can connect the magicJack PLUS to one of the available Ethernet ports on the back of your router.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TexasDeviL on March 9th, 2014 7:32 AM

TexasDeviL

Member since:
December 27th, 2012

Points: 960,825

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You are right. You need to reboot your router according to microsoft.

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/magic-jack-error-3002-how-do-i-fix-this-problem/ac702487-3eae-494a-936a-ad0bbddb9ab0

http://www.magicjacksupport.com/a-sulution-for-error-3002-t11548.html

If you agree that the answer I provided is correct please remember to "accept" and/or mark it as "helpful" so I know I'm doing a good job. Thank you, I would really appreciate it.

[automotive mechanic and phone modding enthusiast]

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