Support ? And Return & Refund Issue

Andmy Magic Jack Is Nottttttt Nottttttt Working!!!!!! It States Error 3002!!!!! And Also I Have Talked To Support A Couple Wks Ago Abt The Severe Severe Severe Breaking Up When Talking On It!!!!!! Who I Am Talking To As Well Ason My End You Can Not And I Mean Can Not Have A Short Conversation With Nooooooooobody Cuz Of This!!!!!!! And I Did Did Not Not Nothave This Problem When I First Got The Magic Jack Plus For The First 2 Wks!!!!!!!!!! Sooooooooo Whats Up With This!!!!!!! Sooooooooo At This Point I Can Not Not Not Not Use Your Product!!!! So Apperently I Am Returning It Back To You!!!!!! Cuz Your Company Magic Jack Can Not Not Not Not Not Fix This Issue!!!!!!!

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Answer #1: Posted by Odin on January 29th, 2014 8:33 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

1,100
points

Error 3002 tells you there's an issue with your modem. magicJack offers 2 solutions:

Option 1:

Contact your Internet Service Provider (ISP) and make sure they allow multiple devices to be connected to their modem. There are some ISP's that only allow one device to be connected.

Option 2:

Connect a router to your modem and let the router handle DHCP (most routers have this setting enabled by default). Once the router is connected to the modem, you can connect the magicJack PLUS to one of the available Ethernet ports on the back of your router.

I have to agree with you about magicJack. magicJack's support is as a rule magically useless. If you want to return the product, instructions are at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TexasDeviL on January 28th, 2014 11:37 PM

TexasDeviL

Member since:
December 27th, 2012

Points: 960,825

90
points

Calm down please. This is helpowl.com not Magicjack and ive replied with a solution to your error that seams to be how people on several different forums have solved the same problem. Helpowl is a question/answer site made up of people that want to help other people, thats all. There is no need in having a fit. Here is a copy of all the replies i have made to your questions in case you are not checking on what you previously submited.

Answer to your first question:

"Microsoft says you can solve this error by rebooting the router. And Ive read where some people changed the USB adapter and it started getting a dial tone because the USB adapter shipped with Magicjack is so incredibly poor quality its faulty upon first use.

source:http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/magic-jack-error-3002-how-do-i-fix-this-problem/ac702487-3eae-494a-936a-ad0bbddb9ab0"

Answer to your 2nd question:

"Sorry to hear about your problem. But this is helpowl.com. Nobody on this site is capable of giving you a refund As for answering your question, you can reach Majicjacks customer service at 1-561-594-9925 or 1-561-594-2140. The corporate headquarters is located at:

MagicJack, LP
Ymax Corporation
5700 George Avenue
West Palm Beach, FL 33405
United States

and the phone number to the corrporate headquarters is listed as the previously mentioned 561-794-9925.

source: http://www.corporateofficeowl.com/MajicJack/Corporate%20Office

source: http://www.contacthelp.com/directory/Shopping/Electronics/MajicJack?ListingID=441"

I repeat this is NOT Magicjack customer service. Magicjack is not helpowl.coms product.

This is the second time I copyed and pasted the replies to your questions and it will be my last. You are getting increasingly rude and I promise you, magicjack is not made by helpowl.com and there is no reason to be upset with anyone on this site. All I ask is that if you agree I answered the questions you asked to mark them as accepted. As they are correct and the source materials that i got your answers from have been given for your own verification.

If you agree that the answer I provided is correct please remember to "accept" and/or mark it as "helpful" so I know I'm doing a good job. Thank you, I would really appreciate it.

[automotive mechanic and phone modding enthusiast]

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