Person On Other End Cannot Hear Me.

my call connects to the person, I can hear the person but the person cannot hear me

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Answer #1: Posted by Odin on August 8th, 2013 11:40 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,640

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As you may have already learned, magicJack's support is practically useless.

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by myazi on August 8th, 2013 10:38 AM

myazi

Member since:
August 6th, 2013

Points: 41,870

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<body>In Control Panel - Sounds ull<div>found some back speakers that were turned off.<div>Turned them on and also in the magicjack<div>display in Menu: Switch to Phone and in<div>Volume/Headset Control be sure to set to<div>Telephone and be sure to turn up the<div>Microphone volume to Â½ way. That worked for<div>me so far. Hope it helps

Answer #3: Posted by TommyKervz on August 8th, 2013 11:31 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,803

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Greetings - Initiate a Live Chat from the link below and have an MJ technical supporter helping you will the troubleshooting. This glitch is very common.
http://www.magicjack.com/plus-v05/customercare.html

Hope that is helpful.
Kervz at www.satechhelp.co.za

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