Question posted by DoriFrench on May 3rd, 2011
When I Make Calls They Keep Breaking Up. How Can I Correct This ?
Current Answers
Answer #1: Posted by DreadPirateRoberts on May 5th, 2011 4:13 AM
Member since:
November 19th, 2010 Points: 8,633,403
If you are experiencing an audio issue not related to your Internet connection:
Please try connecting your magicJack to a different USB port and try again
If that does not work:
Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.
If that does not work:
Please try using a different phone with your magicJack
If that does not work:
Right click on My Computer
Click Properties
Click the Advanced Tab
Under Performance, click Settings
Click the Advanced tab
Under Processor Scheduling, check the round button called Background Services
Click Apply
Click OK
Click OK again.
Now restart your magicJack and try a couple of calls to see if the quality improves.
If that does not work:
Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.
NOTE: If you are using the optional USB cord, please try without it.
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