My Magic Is Not Working

If you are experiencing an audio issue not related to your Internet connection:

Please try connecting your magicJack to a different USB port and try again

If that does not work:

Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.

If that does not work:

Please try using a different phone with your magicJack

If that does not work:

Right click on My Computer

Click Properties

Click the Advanced Tab

Under Performance, click Settings

Click the Advanced tab

Under Processor Scheduling, check the round button called Background Services

Click Apply

Click OK

Click OK again.

Now restart your magicJack and try a couple of calls to see if the quality improves.

If that does not work:

Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.

NOTE: If you are using the optional USB cord, please try without it.