Magic Jack Is Not Allowing Us To Renew Our Phone And I Need Help To Find Out Why

our phone magic jack phone is up for renewal and we have been unable to do this. I have chatted with them online and they tell me that my account in under review which no one seems to be able to tell me what this means. They have been of no help to me and we are without a phone as a result. please help if you can

Requests for more information

Request from jarrubla on September 2nd, 2010 5:54 PM
did you ever get a response??? I am on the same boat!!!

We have determined that the links below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... come up on my call log as an unanswered call, but my phone doesn't ring. Technical Issues magicJack works hard to ensure your...work : Try a different telephone NOTE: Make sure your phone cord (connecting the base unit with the magicJack) is not longer than six feet. Jul 2, 2009 Check call logs online Can I review or access my call records or call logs? Does magicJack receive incoming calls as well?...
Self-Service Support
... it reads "Click Here To Order or my.magicJack". OR Visit and login to set up Call Forwarding. Call Forwarding Check call logs online Can I review or access my call records or call logs? Can I make calls to countries outside the US and Canada on magicJack? Does my computer need to be on in order for my calls to be forwarded?
Self-Service Support
... How do I arrange a FREE conference call? Does magicJack support three-way calling? How do I dial International Calls? How do I delete or erase the call history? Check call logs online Can I review or access my call records or call logs? Does my computer need to be on for my voicemail to work?