I Made A Purchase In A Macy's Store. Can I Return The Item By Mail?

Return macys.com items by mail
Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.

• Complete the Return Form, indicating item(s) being returned and reason(s).
• Securely pack your merchandise with the invoice.
• Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
• We'll process your return within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.

Exchange macys.com items by mail
You will not be charged for the shipment of your replacement item. Use the Return Form that accompanied the merchandise shipment. We provide a preaddressed shipping label for your convenience. Misplaced your preaddressed shipping label? Print another.

• Complete the Return Form, indicating item(s) being exchanged and reason(s).
• Securely pack your merchandise with the invoice.
• Ship US Postal Service or UPS using the preaddressed mailing label. Please insure your package.
• We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. If you provided an email address, we'll notify you via email when your exchange has been received and processed.
• If the requested exchange item is not available, you will receive credit to the original form of payment. Merchandise credits will be issued for gifts. If you paid with a gift card, the debited amount will be returned in the form of a new gift card.