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Jabra SUPREME Support Question

Jabra SUPREME Support Question

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Question posted by wilds98 on July 30th, 2012

Cant Keep It Connected

I have a extreme 2 and it keeps disconnecting when I charge it and disconnects several times a day and have to pair it to connect again, thanks

Current Answers

Answer #1: Posted by JabraSupport on July 31st, 2012 8:16 AM
This answer was accepted by the poster of the original question.
JabraSupport

Member since:
October 13th, 2011

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I would suggest resetting both the Jabra Extreme2 and your phone (if possible).  To do this, first remove the Extreme2 from the list of paired devices in your phone's Bluetooth menu.  Next, turn the Extreme2 on and press and hold the volume up, volume down and answer/end buttons until the light turns on white.  Turn the headset off.

If possible, turn your phone off and remove its battery for at least 15 seconds.  Replace the battery and turn your phone back on.  Go into the phone's Bluetooth menu and add a new device.  Turn the Jabra Extreme2 on (it will turn on in pairing mode) and you should be able to "find" it and add it as a new device in your phone's Bluetooth menu.  This should resolve the connect/disconnect issue you've been having.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra SUPREME Manual Pages

User manual - Page 2

ENGLISH CONTENTS THANK YOU 2 ABOUT YOUR JABRA SUPREME 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 4 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE/DEVICE 6 PAIR A NEW OR SECOND DEVICE 6 CONNECTING WITH YOUR PHONE 7 HOW TO 8 JABRA VOICE FEATURES 10 ADDITIONAL FEATURES 12 TROUBLESHOOTING & FAQ 14 NEED MORE HELP 15 TAKING CARE OF YOUR HEADSET 16...
User manual - Page 3

This instruction manual will get you for purchasing the Jabra SUPREME Bluetooth® headset. ENGLISH THANK YOU Thank you started and ready to initiate voice command functions A F B G C D E JABRA SUPREME 2 We hope you enjoy it! ABOUT YOUR JABRA SUPREME A Volume up Tap to adjust volume up B Micro USB charging connector Charge with the Micro USB charger C Volume down Tap to...
User manual - Page 4

...using your voice - Rechargeable battery with charging option from A2DP enabled devices*) - ENGLISH WHAT YOUR HEADSET CAN DO Your Jabra SUPREME lets you who is calling* Specifications...connected to 6 hours of talk time and 15 days of use with Bluetooth 3.0 EDR & eSCO - Rich sound and ambient noise reduction by Active Noise Cancellation - Size: 89.7 mm x 29.9 mm x 21.9 mm JABRA SUPREME...
User manual - Page 5

.... When light goes out the charge is fully charged before using the Jabra SUPREME: 1 Charge the Jabra SUPREME using it and JABRA SUPREME 4 Also you should not use an AC charger. We therefore recommend that your headset. Use the USB cable to connect Jabra SUPREME to a USB port or use your supplied SUPREME charger to charge other devices as the default...
User manual - Page 6

Furthermore you can twist and bend the lower part of the earhook to fit any ear. The ear cushions come in two different styles to optimize. JABRA SUPREME 5 Flip the boom arm to turn on (open position) or turn off (closed position). ENGLISH attach it from the opposite side. TURNING YOUR HEADSET ON AND OFF -
User manual - Page 7

.../DEVICE Bluetooth® Headsets are now ready to start using a procedure called 'pairing'. The connectivity icon on 2 Tap the Voice button. NOTE: If asked to the first device afterwards dPeaviricneew JABRA SUPREME 6 Choose Jabra SUPREME. You will be asked for new Bluetooth devices. If you turn the Jabra SUPREME on 3 The first time you have disabled the...
User manual - Page 8

... flash blue to indicate that you can put Jabra SUPREME in pairing mode. CONNECTING WITH YOUR PHONE Pairing is activated on the phone/device. JABRA SUPREME 7 If the devices are used together. When the headset and phone/device have disabled Voice Guidance and Control you are in pairing mode manually by holding the Answer/end button while...
User manual - Page 9

... button when the phone rings to redial last outgoing number - Depending on your phone** JABRA SUPREME 8 * Phone dependent ** Refer to phone's user manual Say "Call back" to voice ...Instruction Tap Double tap Press Long press Extra long press Duration of press Press briefly Press briefly two times within 1/2 second Approx: 1-3 second Approx: 4-5 seconds Approx: 5-10 seconds Answer a call *...
User manual - Page 10

... again*. Mute/un-mute - Answer a call directly from your phone is connected it will start to music on your Jabra SUPREME*. ENGLISH - You can transfer music or any other type of the volume ... way calling* - Play music* - You can mute the Jabra SUPREME microphones by pressing both Volume up and down at the same time.Un-mute tap either of audio to activate the phones voice dialing ...
User manual - Page 11

... control - Outgoing calls, pairing, battery level and start music player Your Voice to SUPREME What it does "Answer" The headset captures your command and directs the phone to take the call "Ignore" The headset captures your command and directs the phone to reject the call At any time when you are connected to a phone and not...
User manual - Page 12

... SUPREME "What can see the most common announcements. Search for pairing. "Pairing failed" Announced if pairing fails "Connected" Announced when SUPREME is connected to two phones/devices JABRA SUPREME 11...enter 0000" The SUPREME is put into pairing mode. Voice guidance SUPREME What it means announcements to the Bluetooth menu on the first time and whenever SUPREME is in the ...
User manual - Page 13

... will resume after the call . When two phones are connected you can answer or ignore the call .* Using you Jabra SUPREME with two mobile devices at the same time The Jabra SUPREME supports Advanced MultiUse™ and is capable of having only one headset to SUPREME. If your application and the audio will automatically transfer to...
User manual - Page 14

... CONTROLLING YOUR JABRA SUPREME Function Action Entering pairing mode Flipping boom arm to On position Cancel pairing mode Tap the... Answer/end button Answer call Tap the Answer/end button End a call Tap the Answer/end button Reject a call Double tap the Answer/end button to reject an incoming call Initiate phone voice dial* Press the Answer/end button when connected...
User manual - Page 15

... while pressing the VOL+ and Answer/end button for the headset and the connected device to work with Bluetooth mobile phones. You may have deleted your headset pairing connection in your phone is sensitive to reset the pairing list in the headset. - It can turn the SUPREME on the Jabra SUPREME it again. Follow the pairing instruction to 7 mobile phones.
User manual - Page 16

... support info and online User Manuals) 2. voice dial using Jabra SUPREME with 2 mobile phones. Web: www.jabra.com (for details. My Jabra SUPREME does not announce the caller names during incoming calls - You must select this message and agree to the connection in order to get caller ID to support a hands-free profile...
User manual - Page 17

... temperatures may affect operation. Avoid storage at extreme temperatures (above 45°C/113°F - JABRA SUPREME 16 Do not expose the Jabra SUPREME to rain or other liquids. or below -10°C/14°F). Always store the Jabra SUPREME with the power off and safely protected. ... 52272 020792522 0800 0327026 +7 916 246 69 00 00800 722 52272 TAKING CARE OF YOUR HEADSET - ENGLISH 3.
User manual - Page 18

... implement certain mandatory features within the phone's software. 3 Pairing creates a unique and encrypted link between two Bluetooth devices and lets them communicate with your mobile phone, the headset goes into standby mode. www.jabra.com/weee JABRA SUPREME 17 It is secure too, so once a connection has been made no-one can listen in...
Datasheet - Page 1

.... JABRA SUPREME Jabra Universal BLUETOOTH ® Stereo Headset Compatible with A2DP, which streams it effortlessly to your headset. Wind... Noise reduction technology makes calling in use, it effortless to benefit from your listening experience • Wind-Noise reduction technology - It includes two interchangeable soft ear cushions, to all your favorite media with all day...
Datasheet - Page 2

... AND OFF Flip the boom arm to turn the Jabra SUPREME on (open and Jabra SUPREME connects and answers the call does not transfer, tap the Answer/end button. PAIR THE JABRA SUPREME WITH YOUR PHONE/DEVICE 1. Turn the Jabra SUPREME on 2. The first time you turn on it will need to reconnect to the first device...
Technical Specification - Page 1

...Bluetooth compliance Supported Bluetooth profiles Supported modes Operating range Paired devices Talk time Standby time Charging time Weight Dimensions, main unit Microphone Speaker Digital Signal Processing (DSP) Operating temperature Storage temperature Waterproof Rain shower proof AC power supply Charging plug dimensions Jabra SUPREME materials Pairing passkey or PIN Features What's in 89,7mm...

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