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Jabra STONE2 Support Question

Jabra STONE2 Support Question

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Question posted by jiuwzustguv on April 8th, 2013

My Jabra Wave Headset For Iphone 4s.

It worked perfectly for a week or so, then it won't transmit. I can hear the other party perfectly, but they can't hear me. What is wrong with it, and how can it be fixed?

Current Answers

Answer #1: Posted by JabraSupport on April 9th, 2013 12:53 PM
This answer was accepted by the poster of the original question.
JabraSupport

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It most likely just needs to be reset.  Start by removing the Wave from the list of paired devices in your iPhone's Bluetooth menu.  Reset the Wave by turning it ON, then press and hold the answer/end and volume down buttons until the lights flash together five times.  Once this is done, turn the unit OFF and then ON again and it should start up in pairing mode.  You'll need to repeat the pairing procedure to link it with your iPhone again.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra STONE2 Manual Pages

User manual - Page 2

... 2 ABOUT YOUR JABRA STONE2 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 5 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 6 WEARING STYLE 7 HOW TO 7 WHAT THE LIGHTS MEAN 10 USING YOUR JABRA STONE2 WITH TWO MOBILE DEVICES 11 TROUBLESHOOTING & FAQ 12 Need more help 14 Taking care of your headset 14 Glossary 14 Jabra Stone2 1
User manual - Page 3

We hope you for purchasing the Jabra STONE2 Bluetooth® headset. english THANK YOU Thank you enjoy it! ABOUT YOUR JABRA STONE2 1 Answer/end button Tap to make the most of your headset. This instruction manual will get you started and ready to answer/end call 2 StatusDisplay™ Shows battery and connection status 3 Light indicators on portable...
User manual - Page 4

... charger that sits discreetly on the go 6. Audio shock protection Jabra Stone2 3 * Refer to hear battery status - Answer or ignore phone calls by touch control ...EDR & eSCO 8. Your Jabra STONE2 lets you to 15 days standby time 9. MultiUseTM - Listen to 2 hours talk time in headset - 8 additional in your headset through your iPhone (Apple iPhone only) Specifications: Usage ...
User manual - Page 5

... it is off function is voice-assisted. Furthermore you always know the status of portable charging unit and headset clicked together: H 58 mm x W 51 mm x D 25 mm - Weight: Total weight is intelligent. Jabra Stone2 4 When the headset is taken out of portable charging unit, it is always fully charged ready for both Bluetooth®...
User manual - Page 6

... you start using it on the portable charging unit shows solid red light and when the light indicator turns off . - We therefore recommend that your Jabra STONE2 is possible to click the headset into the portable charging unit will turn it . do not user chargers from a power socket. Inserting the...
User manual - Page 7

... a 'setup,''connect' or 'Bluetooth®' menu on your phone and selecting the option to 'discover' or 'add' a Bluetooth® device.* 3 Your phone will find the headset under name "Jabra STONE2". - Jabra STONE2 supports Bluetooth® version 2.1 including Simple Secure Pairing meaning that Bluetooth® is complete. Then set your Bluetooth® phone to 'discover' the...
User manual - Page 8

... connected to your phone, all calls made from your phone will either be transferred to voice mail or hear the busy signal - HOW TO The Jabra STONE2 is easy to phone's user manual ** Phone dependent Tap the Answer/End button Reject/ignore a call ...: 5-10 seconds Answer a call - Try out the different ear gels included in the pack to find your headset. (Subject to reject an incoming call.
User manual - Page 9

... pause and you will hear your ringtone or caller ID All about the Jabra Voice Feature Type Voice Control Voice Guidance Definition Your voice in action, where you guide the headset The headset plays voice announcements to you start a Media Player first)* - Press Answer/End again to switch back to call Jabra Stone2 8 * Refer to activate...
User manual - Page 10

... process fails. "Power off , goes out of range or has BT disabled while in range and while the headset is shut down Jabra Stone2 9 ** Phone dependent You are now ready for devices and select your Jabra hands free device and chose pair or OK. Go to you What it means "Welcome! To be repeated...
User manual - Page 11

... blue light Battery OK Less than 50% left (approx.) In pairing mode Paired with phone Jabra Stone2 10 ** Phone dependent a battery indicator and a Bluetooth® connection indicator. If the battery level is announced. That way you will always know if the headset is connected to your phone and if your battery in your...
User manual - Page 12

... display will light up every time the headset is still active. light indicator Solid red light Is charging (red light will turn off when fully charged) No light Fully charged Battery Status display on for longer time (3 min). Only when in the charging unit. english Jabra STONE2 StatusDisplayTM will turn off after 4 seconds...
User manual - Page 13

Make sure your phone is designed to work with Bluetooth® mobile phones. The Jabra STONE2 is connected to the headset by tapping the Answer/End button I cannot hear anything in the headset - It is important to connect to device 1 again after pairing device 2 to ensure connection to both devices. Please consult your mobile phone - TROUBLESHOOTING & FAQ...
User manual - Page 14

... to your Bluetooth® enabled device - Go through the regular steps in the headset - Ensure that the Jabra STONE2 is connected to re-establish the Bluetooth® audio link - Turn the headset off . The music player starts immediately upon connection and I hear sounds very poor Make sure the other device supports Bluetooth® 1.1 or higher...
User manual - Page 15

... not work if the devices have not been paired. Avoid storage at www.bluetooth.com. 2. Bluetooth® profiles are the different ways that connects devices, such as mobile phones and headsets, without wires or cords over a short distance approx. 33 feet (10 meters). High temperatures may affect operation. Do not expose the Jabra Stone2...
User manual - Page 16

Disposal according to pair it with your Jabra Stone2. This headset contains Li-Ion battery - When you enter on your phone and the Jabra Stone2 recognize each other and automatically work together. 5. Standby mode is when the Jabra Stone2 is a code that you 'end' a call . english 4. Passkey or PIN is passively waiting for a call on your mobile phone to...
User manual - Page 67

...GN Netcom US, Inc. All rights reserved. and any use of GN Netcom A/S. All rights reserved. Jabra® is a registered trademark of such marks by GN Netcom A/S is under license. (Design and specifications... trademarks included herein are the property of GN Netcom A/S. Made in China Type: BTE2 www.jabra.com The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. ...
Datasheet - Page 1

... NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE) JABRA STONE2 Bluetooth® Headset Works with your voice • Stream multimedia from your phone • Charge on the go JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S WWW.JABRA.COM/STONE2 It talks you know via voice guidance. It even tells you if your...
Datasheet - Page 2

... you through the process below 20% left (One ( Your phone will automati- press and hold until the blue light flashes. Jabra STONE2 also lets you have ended a call . Headset can take a call B StatusDisplayTM Shows battery and connection status C Light indicator on . Turn it in pairing mode. Follow process from the snug fit. When...
Declaration of conformity - Page 1

...: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra STONE2 Bluetooth® Wireless Headset Type Identifier : BTE2 to which this product is in grundlegenden Anforderungen und andere...Netcom A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 45 75 88 88 www.jabra.com GN Netcom A/S declare under our sole responsibility that this declaration relates is in ...
Technical Specification - Page 1

... wires between devices, such as mobile phones and headsets, and enables communication between devices that are device dependent 1 Jabra STONE2 headset, 1 Jabra STONE2 portable charging unit, 1 Belt clip, 1 AC...wireless technology? Bluetooth facilitates fast, secure transmissions of both voice and data. JABRA STONE2 WITH VOICE-ANSWERING IT'S EASY TO ANSWER CALLS IN STYLE Bluetooth compliance ...

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