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Jabra STONE2 Support Question

Jabra STONE2 Support Question

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Question posted by nigelbong on March 23rd, 2012

Jabra Stone2 Paired With Iphone 4s

Hi, I've been using Jabra STONE2 paired with my iPhone 4 for months and I am very pleased with it. However, when I've changed my phone to an iPhone 4S, there is one major issue which I hope you can briefly guide me through on how to set it up properly. When I was using my iPhone 4 with Jabra STONE2, everytime when someone calls, the phone rings, and so does the STONE2 headset, with "Call from ......" and the preset ringtone. However ever since I've changed to iPhone 4S, only the phone rings when someone calls, but the STONE2 headset only mentioned "Call from ........" without the preset ringtone. Is this normal? Why would it work with iPhone 4 but not iPhone 4S? Regards, Nigel

Current Answers

Answer #1: Posted by JabraSupport on March 23rd, 2012 8:02 AM
This answer was accepted by the poster of the original question.
JabraSupport

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That's dependent on what the phone sends the headset more than the functions and capabilities of the headset.  To be sure, however, it would be best to update the firmware in the Stone2.  To do this, download the firmware (you'll need a PC, not yet available on Mac platform) from the following URL:
http://www.jabra.com/_gnimages/9ca432f8-7273-4a03-86c9-b233137807bd/JABRA_STONE2_SW_US.zip

Install and run the program.  You'll need to connect the Stone2 to the PC via a USB cable.  Once this is done, you'll also need to repeat the pairing procedure.  This should make it so that everything that should happen, does happen with regard to calling and ringing features.

If you have any further questions, you can call Jabra's Product Support Group at 800-327-2230 or email them at [email protected].

Related Jabra STONE2 Manual Pages

User manual - Page 2

... Contents THANK YOU 2 ABOUT YOUR JABRA STONE2 2 WHAT YOUR HEADSET CAN DO 3 GETTING STARTED 4 CHARGE YOUR HEADSET 5 TURNING YOUR HEADSET ON AND OFF 5 PAIRING IT WITH YOUR PHONE 6 WEARING STYLE 7 HOW TO 7 WHAT THE LIGHTS MEAN 10 USING YOUR JABRA STONE2 WITH TWO MOBILE DEVICES 11 TROUBLESHOOTING & FAQ 12 Need more help 14 Taking care of your headset 14 Glossary 14 Jabra Stone2 1
User manual - Page 3

ABOUT YOUR JABRA STONE2 1 Answer/end button Tap to make the most of your headset. english THANK YOU Thank you started and ready to answer/end call 2 StatusDisplay™ Shows battery and connection status 3 ... charging status (single red LED) and battery time left (One ( This instruction manual will get you for purchasing the Jabra STONE2 Bluetooth® headset. We hope you enjoy it!
User manual - Page 4

... at the same time - Your Jabra STONE2 lets you to music in charging stone and up or down by using your voice - Adjust volume up to 2 hours talk time in headset - 8 additional in your headset through your ear. be truly hands-free 3. Listen to charge on your Bluetooth® A2DP enabled phone - Battery status icon on...
User manual - Page 5

... - Jabra Stone2 4 Up to 10 meters (approximately 33 feet) GETTING STARTED You should follow three steps before using your headset is voice-assisted. When your phone rings, you can also listen to the Voice Guidance to assist your pairing to your mobile phone You can answer/ignore calls by using your new headset: 1 Charge your next conversation - When using the headset...
User manual - Page 6

... out: Place a finger on . Please note: The lifetime of the portable charging unit and press lightly on the headset to click the headset into the portable charging unit will turn off , the headset and portable charger are fully charged. We therefore recommend that your Jabra STONE2 is fully charged before start using it free of the portable...
User manual - Page 7

... pressing until StatusDisplayTM shows flashing blue light. 2 Set your phone to discover the headset. Your phone will find the headset under name "Jabra STONE2". - First make sure that the headset can be paired with the headset. - The handsfree is complete. english PAIRING IT WITH YOUR PHONE Headsets are connected to phones using PIN or passkey but only if the other Bluetooth®...
User manual - Page 8

... be forwarded to reject an incoming call - Double Tab the Answer/End button when the phone rings to voice mail or hear the busy signal - When your Jabra STONE2 is connected to your phone, all calls made from your headset. (Subject to find your right ear and enjoy the comfort. Try out the different ear...
User manual - Page 9

... that you Voice Control Your voice to STONE2 What it does "Answer" The headset captures your command and directs the phone to take it out again to first call Jabra Stone2 8 * Refer to activate voice dialling Three way calling - Insert headset into Jabra STONE2 charger and take the call "Ignore" The headset captures your finger downwards to call while...
User manual - Page 10

... seconds. "Power off , goes out of range or has BT disabled while in range and while the headset is shut down Jabra Stone2 9 ** Phone dependent If asked for a PIN code use 0000" Follow instructions on your phone "Pairing failed" Announced if pairing process fails. Announced when powered on a call. To be repeated every 5 minutes Also when on the...
User manual - Page 11

... 50% left (approx.) In pairing mode Paired with phone Jabra Stone2 10 ** Phone dependent "Battery level is medium" is connected to your phone and if your battery in your headset needs to ensure ease of use. Headset - WHAT THE LIGHTS MEAN There are light indicators on the headset and on headset: On the inside of the headset the Jabra StatusDisplayTM indicates different states of...
User manual - Page 12

...light Is charging (red light will light up every time the headset is still active. The display will turn off when fully charged... time left in pairing mode the StatusDisplayTM will turn off after 4 seconds of the product (AC charger or USB cable) Portable charging unit - The headset is inserted into the charging unit. english Jabra STONE2 StatusDisplayTM will remain turned...
User manual - Page 13

... headset pairing connection in my headset - The Jabra STONE2 is sensitive to a Phone or other Device' Will the Jabra STONE2 work with other Bluetooth® devices that is important to connect to device 1 again after pairing device 2 to ensure connection to both devices. Please consult your device manual for 4-5 seconds 3 Pair device number 2 with your headset using the same pairing...
User manual - Page 14

...music in pairing the headset to discover Jabra STONE2 and your phone will find it . english Please note that ...using Jabra STONE2 with 2 mobile phones I cannot hear music in a different way. Make sure the headset is charged - Take the headset out of seconds, press the answer/end button until yellow light comes on Jabra STONE2 by performing pairing in the following way: - Turn the headset...
User manual - Page 15

... operation. Bluetooth® phones support either the headset profile, the hands-free profile or both. Jabra Stone2 14 Web: www.jabra.com/nasupport (for the latest support info and online User Manuals) 2. Do not expose the Jabra Stone2 to support a certain profile, a phone manufacturer must implement certain mandatory features within the phone's software. 3. Pairing creates a unique and...
User manual - Page 16

... mode is when the Jabra Stone2 is a code that you 'end' a call . This headset contains Li-Ion battery - Disposal according to pair it with your Jabra Stone2. english 4. Passkey or PIN is passively waiting for a call on your mobile phone to local regulations www.jabra.com/weee Jabra Stone2 15 When you enter on your mobile phone, the headset goes into standby...
User manual - Page 67

... Netcom A/S is under license. (Design and specifications subject to change without notice). © 2010 GN Netcom A/S. and any use of GN Netcom A/S. All other trademarks included herein are the property of GN Netcom A/S. Jabra® is under license. (Design and specifications subject to change without notice). The Bluetooth® word mark and logos are...
Datasheet - Page 1

... in a charger that slips easily into your phone • Charge on the go JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S WWW.JABRA.COM/STONE2 Advanced sound system - AND ANY USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE) JABRA STONE2 Bluetooth® Headset Works with your voice • Stream...
Datasheet - Page 2

.../end call . When receiving a call . Pairing the headset with 3 extra ergo-designed ear gels. Turn it . To end your call . Jabra STONE2 talks you have ended a call , just tap the answer/end button again. Using your headset Tap the answer/end button on . Follow process from the snug fit. Quick Start Guide Charging your headset Place headset in pairing mode.
Declaration of conformity - Page 1

... Position: TA Engineer EN Hereby, GN Netcom declares that the products identified as Jabra STONE2 Bluetooth® Wireless Headset Type Identifier : BTE2 to which this product is in compliance with the following ...Netcom A/S Lautrupbjerg 7 DK-2750 Ballerup Denmark Tel. +45 45 75 88 88 www.jabra.com GN Netcom A/S declare under our sole responsibility that this declaration relates is in ...
Technical Specification - Page 1

...USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE) Bluetooth technology eliminates wires between devices, such as mobile phones and headsets, and enables communication between devices that are device dependent 1 Jabra STONE2 headset, 1 Jabra STONE2... supply Charging plug dimensions Jabra STONE2 materials Pairing passkey or PIN Features ...

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