Jabra JOURNEY Support Question

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Question posted by vickismail on March 12th, 2013

Why Don't I Get A Light Or Connection On My Android With My Jabra Journey V1.02?

no lights after recharging it's paired but won't connect

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Answer #1: Posted by JabraSupport on March 12th, 2013 8:32 AM

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JabraSupport

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First, I'd advise you to go to the following URL, download the latest firmware for the Journey and install it:
http://www.jabra.com/support/jabra-journey_100-47300000-15

Next, I'd suggest resetting the Journey. Start by removing the Journey from the list of paired devices in your phone's Bluetooth menu.

To reset the Journey, start with the unit turned ON, then press and hold the answer/end button until it goes into pairing mode. Next, press and hold the answer/end and volume down buttons until you see the light flash purple and the unit beeps.

You'll need to repeat the pairing procedure to link your phone with the Jabra Journey again, but it should work fine after that.

If you have any other questions, in North America you can call Jabra's Product Support Group at 800-327-2230 or you can email them at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

english Contents THANK YOU 2 ABOUT YOUR JABRA JOURNEY 2 WHAT YOUR JABRA JOURNEY CAN DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO ...

User manual - Page 3

... to initiate voice command function Tap to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on/off switch Slide to I HD Voice Microphone For clear voice and enhanced noise cancellation Jabra JOURNEY 2 This instruction manual will help you to get you started and be ready to adjust volume up...

User manual - Page 4

...-mute with an active call with HD Voice Mic - "Answer/Ignore" command** - Third party calling* - english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO Your Jabra JOURNEY lets you do all this: - Reject calls* - Auto pairing - Announce the name of a motion sensor - Deliver great sound and noise cancellation with the voice button - Auto Off * Phone dependent...

User manual - Page 5

... - Auto Off - Supported Bluetooth profiles: HFP, HSP, A2DP, PBAP - Rechargeable battery with the newest software Specifications - Echo cancellation through the voice button* - Jabra Status Light (battery status, call status, pairing and connection status) - Software upgradable * Phone dependent Jabra JOURNEY 4 ** Available ONLY in English HD Voice Mic. english - Noise...

User manual - Page 6

... is fully charged Jabra JOURNEY 5 english HOW TO PRESS THE BUTTONS Instruction Duration of Press Tap Press briefly Double tap 2 quickly repeated taps Press Approx. 1-2 seconds Press and hold Approx. 5 seconds WHAT THE LIGHT MEANS Status Light In-car Speakerphone Status The status light behind the answer/end button flashes rapidly blue Pairing mode The status...

User manual - Page 7

... be significantly reduced if your in -car speakerphone. 2.5 Hrs jabra Jabra JOURNEY 6 Use the USB cable to connect Jabra JOURNEY to enable the voice features again. CHARGE YOUR JABRA JOURNEY Make sure that you recharge your mobile phone The first time you or listen for a long period. The status light will no longer talk to do not use chargers from...

User manual - Page 8

... when you turn on or off automatically after it automatically enters pairing mode. PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE Jabra JOURNEY is in pairing mode the status light will flash rapidly blue and a voice will automatically start up in -car speakerphone on and reconnect to a 'setup,''connect' or 'Bluetooth®' menu on the phone and/or confirm with...

User manual - Page 9

... Jabra JOURNEY Jabra JOURNEY Passkey: **** HANDSFREE Jabra JOURNEY added. PLACING JABRA JOURNEY IN YOUR VEHICLE The Jabra JOURNEY sits discreetly and conveniently on and off the sun visor. Jabra JOURNEY 8 For optimal sound quality place the Jabra JOURNEY right in front of you can be used together. CONNECTING WITH YOUR PHONE AUTOMATICALLY Pairing is paired, but does not immediately connect...

User manual - Page 10

...will access the phonebook on again by typing the answer/end button. Motion Sensor and Auto ON Jabra JOURNEY has a built-in motion sensor that registers a movement in a car and sends a signal ... can also take calls with help of the caller. On/Off Sleep mode and Auto OFF When not connected to mute/un-mute your voice. "Answer/Ignore" Voice Commands** You can also turn on . The...

User manual - Page 11

... you play music or GPS directions from your mobile phone, it will automatically be connected to answer or end a call will automatically transfer them to the HOW TO HANDLE CALLS FROM TWO MOBILE PHONES section. Advanced Multiuse™ Jabra JOURNEY can also answer/end calls by using your in -car speakerphone to two...

User manual - Page 12

to the in -car speakerphone is un-muted Un-mute To un-mute an active call Double tap the answer/end button Jabra JOURNEY 11 english Mute Tap the voice button to mute an active call Tap the answer/end button Hold active/accept incoming Press the answer/end ...

User manual - Page 13

... button TROUBLESHOOTING & FAQ I press the voice button and but cannot check battery status of Jabra JOURNEY Some in-car speakerphones have a voice control system driven by checking its own voice control ... TO HANDLE CALLS FROM TWO MOBILE PHONES Function How to control Jabra JOURNEY 12 other phone is on the two connected phones - the other phone's call is ringing) Release active/accept...

User manual - Page 14

...connected device to a device that is playing. - A beep and a purple flash of the status light indicate the list was removed from the in -car speakerphone. - The next time you power on, the in your phone. Will the Jabra JOURNEY...in -car speakerphone and the connected device. english your finger on the answer/end button. The Jabra JOURNEY is paired to be used within 33 ...

User manual - Page 15

...Italiano Nederlands Polska Scandinavian support.de@jabra.com support.uk@jabra.com support.es@jabra.com support.fr@jabra.com support.it@jabra.com support.nl@jabra.com support.pl@jabra.com support.no@jabra.com support.ru@jabra.com Information: info@jabra.com 3. Need more help? 1. voice dial using Jabra JOURNEY with 2 mobile phones. Web: www.jabra.com (for details. Phone: Belgique...

User manual - Page 16

...Bluetooth devices communicate with each other devices. Bluetooth profiles are the different ways that connects devices, such as mobile phones and headsets, without wires or cords over a... phone's software. 3. Pairing creates a unique and encrypted link between two Bluetooth devices and lets them communicate with other . Jabra JOURNEY 15 Always store the Jabra JOURNEY with the power off ...

User manual - Page 17

... Jabra JOURNEY 16 Passkey or PIN is 0000. 5. This makes your Jabra JOURNEY. When you enter on your mobile phone, the in-car speakerphone goes into standby mode. english 4. The passkey for a call on your mobile phone to local standards and regulations. Dispose of the product according to pair it with your phone and the Jabra JOURNEY...

User manual - Page 18

... other trademarks included herein are owned by GN Netcom A/S is a registered trademark of GN Netcom A/S. Jabra® is under license. (Design and specifications subject to change without notice). Made in China Type: HFS003 www.jabra.com Rev A Jabra® is under license. (Design and specifications subject to change without notice). © 2011 GN...

Datasheet - Page 1

... the dimension of the contacts when they call.* A2DP allows you are crystal clear with the Jabra JOURNEY. The Jabra JOURNEY in-car speakerphone will connect automatically with built-in -car speakerphone turn your Jabra JOURNEY on the road, make and take calls* • Auto On/Off with your phone, download your phone to use. The next...

Datasheet - Page 2

... your phone's voice control mode when you are not in an active call D Status light Shows pairing, battery, mute and call status E Visor clip Designed for mute • To un...You can also use and great HD sound 3. Quick Start Guide CHARGING Jabra JOURNEY Use the USB cable to connect Jabra JOURNEY to fully charge the in-car speakerphone. nected to your phone Adjust volume...

Technical Specification - Page 1

...Paired devices Talk time Standby time Charging time Weight Dimensions, folded (off) Microphones Speaker Digital Signal Processing Battery Operating temperature Storage temperature CLA power adapter Charging plug dimensions Pairing... Internal rechargeable 1100mA Li-Polymer battery Charging 32 F...light...JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing and connection...