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HP Photosmart 5510 Support Question

HP Photosmart 5510 Support Question

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Question posted by sandypell on May 21st, 2014

Printing Only In Black

I have a color file. When I send to the printer it's only printing Black. All colors cartriges are full. My file is set up is Composite RGB. I've tried printing from Quark Xpress and from a PDF.

Current Answers

Answer #1: Posted by kcmjr on May 21st, 2014 11:23 PM
This answer was accepted by the poster of the original question.
kcmjr

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Not being able to look at your setup I suspect that the printer has been reset to black and white.

Assuming Windows 7.... Open Devices and Printers off the Start menu. Locate the printer, right click i, select "Printing Preferences". Click the "Paper Quality" tab. There are two radio buttons about 2/3 the way down. One forces black and white, the other sets color. I occationally use this when I want to force color off.


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Answer #2: Posted by TechSupport101 on May 22nd, 2014 12:53 AM
TechSupport101

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May 24th, 2013

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Hi. The weppage on the link below addresses the issue of missing colors from Hp printers.

https://support.hp.com/us-en/document/bpa00224

Related HP Photosmart 5510 Manual Pages

Reference Guide - Page 1

English PHOTOSMART 5510 e-ALL-IN-ONE SERIES Verify box content.
Reference Guide - Page 2

... button to access and print information from the web, such as maps, coloring pages, puzzles, and more. Wireless: Displays the Wireless menu where you can change the copy settings. Wireless status light and... the printer's email address, ePrint status, and ePrint feature. Scan: Displays the Scan menu where you can view, print and reprint photos. Get to know your HP Photosmart Wireless ...
Reference Guide - Page 3

...printer display. Just insert your computer, click Start > All Programs > HP > HP Photosmart 5510 series > HP Photosmart 5510...printer and cartridges for printing, and in a book, remove the lid. Copy text or mixed documents •• Make color, black and white, or economy copies. Touch the Settings button on the Copy screen to set...scan resolution, file type, and other settings, start ...
Reference Guide - Page 4

If you are still unable to print, try the following buttons to manage the print job: •• Delete: Cancel the selected print job. •• Resume: Continue a paused print job. •• If you made any changes, try to print again. If not, right-click the printer icon and select Set as the default printer and is not offline. After...
Reference Guide - Page 5

... Name (SSID) to which your printer is automatically printed. -- English Networked printer use the down arrow to scroll through options, and then touch Print Wireless Test Report. 3. Click Convert a USB connected printer to see if something failed during the test. -- Keep your computer, click Start > All Programs > HP > HP Photosmart 5510 series > Printer Setup & Software. 2. If you can...
Reference Guide - Page 6

...is connected to find the file. 6 This is connected. Make sure that your firewall has a setting to not show alert ...Photosmart software, you are some functions work, like print, and others don't, like network printers and scanners. Also, if the alert has a remember this action or create a rule for example, it has been installed: Click Start > All Programs > HP > HP Photosmart 5510...
User Guide - Page 3

Contents Contents 1 HP Photosmart 5510 series Help...3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...6 3 How do I?...7 4 Print Print photos from a memory card...9 Print from anywhere...11 Manage apps...12 Tips for print success...13 5 Copy and scan Copy text or mixed documents...15 Scan to a computer or memory card...17 Tips for copy and scan...
User Guide - Page 5

... Help For information about the HP Photosmart, see: • Get to know the HP Photosmart on page 29 HP Photosmart 5510 series Help HP Photosmart 5510 series Help 3 on page 7 • Print on page 9 • Copy and scan on page 15 • Work with cartridges on page 19 • Connectivity on page 25 • Technical information on...
User Guide - Page 7

2 Get to know the HP PhotosmartPrinter parts • Control panel features Printer parts • Front and top views of the HP Photosmart Get to know the HP Photosmart 1 Color graphics display (also referred to as the display) 2 Control panel 3 Photo light 4 Memory card slot 5 Memory ... Cartridge access area 19 Paper path cover • Rear view of the HP Photosmart Get to know the HP...
User Guide - Page 8

... features Touch the directional keys to know the HP Photosmart Chapter 2 20 Rear USB port 21 Power connection. Displays a warning symbol if the ink level is displayed when you can change the copy settings. 8 Scan: Opens the Scan menu where you can also print a wireless test report, helping diagnose network connection issues. 12...
User Guide - Page 19

... a scan from the printer display is connected to change the number of glass. Under HP Photosmart 5510 series, click HP Photosmart 5510 series, click Scanner Actions...printer display. b. From the Start menu on the product. Select Copy. ❑ From the Home screen, touch Copy, and then touch Color. ❑ Touch Settings to specify paper size, paper type, quality, or other settings...
User Guide - Page 24

...buy/supplies. The end of warranty date, in its designated HP printing device. b. Click the Device Services tab, and then click the Align Ink Cartridges button. ... on ink alert messages. To align printer from the printer display 1. Click the HP Photosmart 5510 series folder, click HP Photosmart 5510 series. Double-click Printer Preferences, and then double-click Maintenance...
User Guide - Page 27

... the HP Photosmart to a network • Change from a USB connection to a wireless network • Connect a new printer • Change network settings • Tips for setting up wireless connection. ❑ Turn on wireless radio if it is off. ❑ Touch Start. ❑ Press and hold the button on WPS-enabled router or other networking device to...
User Guide - Page 28

...Set up wireless connection. ❑ Touch Start. ❑ Turn on the networking device. ❑ Touch OK. c. The computer must be entered on wireless radio if it is off. Start Wireless Setup Wizard. If you connect the HP Photosmart on page 27 Change from a USB connection to a wireless network If you first setup your printer... Tips for setting up and using a networked printer on a ...
User Guide - Page 29

... directional key. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to this printer to wireless. From the Home screen on the screen. 2. Click HP Photosmart 5510 series, click Printer Setup & Software Selection, and then click Convert a USB connected printer to connect it shows Wireless Off, touch Turn On. Follow...
User Guide - Page 31

... installing the software, you can find more information and help about your HP Photosmart by phone Get more help viewer. 8 Solve a problem • Get more help • Register your printer • Clear paper jam • Solve print problem • Solve copy and scan problem • Solve networking problem • HP support by entering...
User Guide - Page 32

... devices to print, HP provides a Print Diagnostic Utility (Windows only) that there is paper in the paper tray. Always use any objects, such as paper, that are still unable to remove jammed paper. Solve print problem Make sure that the printer is turned on your computer, click All Programs, and then click HP. Under HP Photosmart 5510...
User Guide - Page 33

... about how to find your network security settings. Click here to go online for more information. Click here to go online for more information Learn how to solve copy issues. If print quality is available in diagnosing network connection issues. Under HP Photosmart 5510 series, click HP Photosmart 5510 series, double-click Scan Actions, and then...
User Guide - Page 34

... explore the services and warranty area for help is not successful, try cleaning the cartridges from HP at about the time that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Photosmart 5510 series) • Serial number (located on page 44 for more information...
User Guide - Page 46

... printing through a wireless or Ethernet connection over a network, Auto Power-Off should not be disabled to ensure that you turn the printer back on the printer. This regulatory number should be confused with the marketing name (HP Photosmart 5510 e-All-in Sleep mode. • After initial setup of printer, the printer will automatically turn off Settings. 4. Chapter 9 To set...

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