HP P2015 Support Question
HP P2015 Support Question
Find answers below for this question about HP P2015 - LaserJet B/W Laser Printer.Need a HP P2015 manual? We have 18 online manuals for this item!
Question posted by wizkid200 on February 2nd, 2012
What Is Error Code 13
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Related HP P2015 Manual Pages
HP LaserJet Printer Family - Print Media Specification Guide - Page 22
...LaserJet printer user guide for HP color LaserJet printers. 0.10 mm to 0.11 mm (4.0 mils to all HP color LaserJet printers support printing on page 35 for information about using monochrome transparencies with HP LaserJet monochrome printers and color transparencies with laser printers... specifically for HP monocrome LaserJet printers.
A transparency that is 0.12 to 0.13 mm (4.8 to 1013...
HP LaserJet Printer Family - Print Media Specification Guide - Page 37
... B5 (ISO) 8K 16K 32K
English dimension 8.5 by 11.0 inches 8.5 by 14.0 inches 8.50 by 13.00 inches 7.25 by 10.50 inches 11.0 by 17.0 inches 12.0 by 18.0 inches 11.69...documentation that came with your printer for specific information about the media that is supported.
Use only media that your HP LaserJet printer supports. Standard media sizes used in laser printers
The following sections list ...
HP LaserJet Printer Family - Print Media Specification Guide - Page 53
...laser-grade paper 7 LaserJet 2000 1 LaserJet 2686A 1 LaserJet 500 1 LaserJet Monochrome printers 1 LaserJet monochrome transparencies, hp 37 LaserJet paper, hp 36 LaserJet Plus 1 LaserJet printers
media designed for 1 operations 2 lasers... 23 moisture content, defined 42 envelope specifications 13 paper specifications 10 Monochrome printers 1 monochrome transparencies, hp 37 multi-feeds ...
HP LaserJet Products - Installing the Product in Microsoft Windows Vista - Page 6
... and driver type appears in the Printer name field. Then select Next. Process 11. Illustration
12. Go to Step 4. 13.
Once the installation completes, go back to Step 13. NOTE: Remember, the default printer driver selected is PCL, if available. Go to Step 14.
Select the desired LaserJet and printer driver from the list; then select...
HP LaserJet P2015 - User Guide - Page 58
... the current print cartridge. View a detailed description of pages that have been printed with the printer, click Refresh to the following main pages:
● Device Status. View a four-column table where printer events and error codes are logged for the printer, such as the Supplies Status page and the Demo page.
● Event Log. View...
HP LaserJet P2015 - User Guide - Page 59
..., empty input trays, and error messages. NOTE You must click Apply to the following main pages: ● Set up Status Alerts.
ENWW
HP ToolboxFX 49 Help for each e-mail address. Set up e-mail alerts
Use HP ToolboxFX to configure up the alerts.
Alerts only appear when the printer is available in the...
HP LaserJet P2015 - User Guide - Page 94
...PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that your Macintosh has the appropriate USB...print queue might have received your print job. Replace the interface cable. Cause
This error occurs when the software for instructions.
Hardware troubleshooting ● Check that you are connecting...
Service Manual - Page 39
... the Demo page.
● Event Log. ENWW
HP ToolboxFX 29 View a four-column table where printer events and error codes are installed.
● Network Configuration. This page also has links to order supplies and to update the printer status.
● Supplies Status. Print the Configuration page and various other information pages that have been...
Service Manual - Page 40
... that will send out the e-mail alert messages for the printer. Alerts only appear when the printer is printing from the computer on your changes. Enter the ...information for the e-mail server that trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use, empty input trays, and error...
Service Manual - Page 150
... another. Reconfiguration Initialization
During the printer start up, you can request special initialization sequences that reconfigure the printer. Status-light patterns
Table 7-2 Status-light legend
Symbol for "light off" Symbol for "light on" Symbol for "light blinking"
Table 7-3 Control-panel status light patterns
Error code 10007
Pattern
Description
Action
Initialization/Startup...
Service Manual - Page 151
To print a Demo page, press and release the Go button.
10023
Processing Data
The printer is ready with no job activity.
ENWW
Status-light patterns 141 Table 7-3 Control-panel status light patterns (continued)
Error code
Pattern
Description
10001
Ready
The printer is processing or receiving data. Action
To print a Configuration page, press and hold the...
Service Manual - Page 152
... status light patterns (continued)
Error code
Pattern
Description
Action
41000
Manual Feed or Continuable Error
This state can be reached in the following circumstances:
● Manual feed
● General continuable error
● Memory configuration error
● Personality/Job-related error
To recover from the error and print whatever data is unsuccessful, the printer returns to the...
Service Manual - Page 153
..., press the Go button. Table 7-3 Control-panel status light patterns (continued)
Error code
Pattern
Description
50003
Fatal Error
50005
50006
50007
5000X
Action
● Turn off the printer, wait 10 seconds, and turn the power on the printer.
● Unplug the printer for five minutes. Then plug it back in and turn on .
● If you...
Service Manual - Page 154
Reinsert the print cartridge in the printer.
144 Chapter 7 Problem solving
ENWW
Table 7-3 Control-panel status light patterns (continued)
Error code
Pattern
Description
Toner Low
The Go, Ready, and Attention lights act independently of the Toner Low state.
Action
Order a new print cartridge and have it ready. Toner Missing
The print cartridge has been removed from the printer.
Service Manual - Page 155
Table 7-3 Control-panel status light patterns (continued)
Error code
Pattern
Description
40022
Jam
Action Clear the jam. ENWW
Status-light patterns 145
Service Manual - Page 156
Load acceptable paper or other media is not supported.
Paper Mount
The loaded paper or other media.
Press the Go button to override the condition.
146 Chapter 7 Problem solving
ENWW Table 7-3 Control-panel status light patterns (continued)
Error code
Pattern
Description
41900
Paper Out
Action Load paper or other media.
Service Manual - Page 157
..., replace the ECU. The formatter 1. If the error persists, disconnect the I /O cable.
3. Fatal error secondary messages
If the printer has a fatal error, press and hold the Go button to see a secondary error message.
Table 7-4 Fatal error secondary messages
Error code 79XXX
Pattern
Description General fatal error
Action
1. Unplug the printer, and
and engine are not
then plug it in...
Service Manual - Page 158
If the error persists, replace the laser/ scanner.
148 Chapter 7 Problem solving
ENWW Table 7-4 Fatal error secondary messages (continued)
Error code
Pattern
Description
52 50005
Laser/scanner error. Check the laser/ scanner cable connections.
2. The laser/scanner has a malfunction. Action
1.
Service Manual - Page 159
... connections.
2. Unplug the printer for at least ten minutes, and then plug it in the ECU
3. Table 7-4 Fatal error secondary messages (continued)
Error code
Pattern
Description
57
Fan motor error
Action
1. If the error persists, replace the fan.
50XXX
Fuser error. Verify that the fuser connector and thermistor connector are correct, but the error persists, replace the fuser...
Service Manual - Page 160
..., replace the DIMM.
150 Chapter 7 Problem solving
ENWW Accessory error secondary messages
Table 7-5 Accessory error secondary messages
Error code
Pattern
Description Accessory error
Action
If the printer has an accessory error, press and hold the Go button to the initial accessory error state.
53XXXX 79XXX
DIMM slot error
1. Verify that the DIMM is correctly seated.
2. Release the...
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