HP Deskjet 3050A Support Question
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Question posted by annettecornthwaite on June 18th, 2012
Scanning
I can't scan with the HP deskjet and I get the error message that it can't find my computer. I can print wirelessly and I have uninstalled and reinstalled the software but it still won't work. I have tried scanning by using the printer keypad and also the computer.
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Related HP Deskjet 3050A Manual Pages
Reference Guide - Page 1
English
*CR231-90014* *CR231-90014*
CR231-90014
© 2010 Hewlett-Packard Development Company, L.P.
Black Cartridge
61
Tri-color Cartridge
61
www.hp.com/support
Printed in [French]
Printed in [Spanish]
Printed in [English]
EN ES FR
HP DESKJET 3050A ALL-IN-ONE J611 SERIES
Start by following the setup instructions in the setup poster.
Reference Guide - Page 3
...The software will guide you only need to a wireless connection
If you first install the HP Deskjet with a USB connection, you through another wireless installation method.
Select HP Deskjet 3050A J611 series. 3.
If the HP Deskjet is already connected to your network, you do not need to your wireless network settings. Follow the setup poster and the printer display to wireless...
Reference Guide - Page 4
... compliance information, go to your HP Deskjet Get quicker service and support alerts by HP. Find Readme Insert software CD.
It also provides product specifications, legal notices, environmental, regulatory, and support information. The Declaration of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in your language. Ink...
Reference Guide - Page 5
...Windows software installation fails:
1. Connect the USB cable. 2. Insert the HP software CD into your printer is connected directly to print, uninstall and reinstall the software: Note: The uninstaller ... products or programs. To uninstall the software:
1.
Windows 7®: From the Windows Start menu, click Devices and Printers.
2. Insert the printer software CD in and turn on...
Reference Guide - Page 6
...automatically during software installation, go to the HP Wireless Printing Center at www.hp.com/go /networksetup that might have a router problem. The wireless network test report will see the IP address (for troubleshooting help. Try restarting both the product and the router by pressing the Wireless button. This application works for each of the wireless network, wireless signal...
Reference Guide - Page 7
... from outside your firewall has a setting to not show alert messages, you are still having wireless printing problems go to access the product over the network when installing the printer software. - A quick troubleshooting technique is OFFLINE in -One, some functions work, like print, and others don't, like scan.
• Sometimes, cycling the power will need to disconnect...
User Guide - Page 10
...Get to know the HP All-in sleep mode. The device automatically enters sleep mode ...Scan, and Quick Forms, press the Setup button. NOTE: If you can change the Auto Power-Off setting from the control panel. Even when Auto Power-Off is on the printer display. Error has occurred.
Press ePrint button to ensure that print...TIP: If you are printing over a wireless or Ethernet connected network,...
User Guide - Page 14
..., press the Back button until you can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3050A J611 series > HP Deskjet 3050A J611 series
Notes • Genuine HP ink cartridges are seeing ink smears on the back of the print driver, select the appropriate paper type and print quality from the Media drop-down
list. • Select the...
User Guide - Page 17
... to that you to print from anywhere. You will be connected wirelessly and on the printer display. If web services have more information. c. Your email will see Auto Power-Off
NOTE: 1 Device must be received. As with ePrint, you can print images, Word, PowerPoint, and PDF documents. For more information, see a message directing you register...
User Guide - Page 20
... without smudging. Raise the input tray
Raise the input tray. b. It is a high-quality multifunction paper. HP Premium Inkjet Transparency Film • HP Premium Inkjet Transparency Film make your color presentations vivid and even more substantial than
documents printed on Transfers (for color fabrics or for light or white fabrics) are long lasting and...
User Guide - Page 27
... Printer Software by clicking Start > Programs > HP > HP Deskjet 3050A J611 series > HP Deskjet 3050A J611 series
b. This only affects the Scan button on the printer display make sure that are currently available for scanning. NOTE: There is a limited number of scan that you will need to first activate the Scan to from the printer display to scan to your wirelessly connected computers...
User Guide - Page 29
...ways, including in the cartridges. Work with cartridges
• Check the estimated ink levels • Order ink supplies • Replace the cartridges • Use single-cartridge mode • Cartridge warranty information
Check the estimated ink levels
You can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3050A J611 series > HP Deskjet 3050A J611 series 2.
User Guide - Page 30
... supplies information and print a list for the HP All-in -One desktop icon to www.hp.com/buy/supplies. If it is not supported in all countries/regions. Original HP cartridges are designed ... NOTE: You can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3050A J611 series > HP Deskjet 3050A J611 series 2. Load paper. 3. NOTE: Ordering cartridges online is not available...
User Guide - Page 33
... access point. Press the Wireless button on the networking device needs to be connected to the wireless network that you have already setup and installed the printer software. Select Wi-Fi Protected Setup from the printer display. 3. requires WPS router)
These instructions are for approximately two minutes while a wireless connection is printing, in -One on the...
User Guide - Page 34
... screen. If the printer software has been installed, the printer will attempt to connect to the network. The computer must be prompted to disconnect the USB cable and test the wireless network connection. To connect the product 1.
Network name (SSID).
If the connection fails, follow the onscreen instructions. Select HP Deskjet 3050A J611 series 3. WEP...
User Guide - Page 35
... work with your network security settings. From the computer's start menu select All Programs or Programs, and then select HP. 2. Select Printer Setup and Software Selection. 4.
Click here to go online for more information. • Learn how to change from a USB to a Virtual Private Network (VPN), you need a password. Select HP Deskjet 3050A J611 series 3. Select HP Deskjet 3050A...
User Guide - Page 37
.... The Printer Toolbox appears. e. Recycle or discard the cartridge alignment
sheet. 5. To print a diagnostics page a. NOTE: You can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3050A J611 series > HP Deskjet 3050A J611 series
c. d. Click Print Diagnostic Information on the Device Reports tab to determine if the cartridges are using genuine...
User Guide - Page 40
... Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. If you can download the HP Printing Diagnostic Utility, which can troubleshoot this issue for error messages and resolve. 2. Resolve print...
User Guide - Page 45
...HP list of the product) • Messages that appear when the situation occurs • Answers to these questions:
◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you are available for the HP...information: • Product name (HP Deskjet 3050A J611 series) • Model ...HP support
43 Placing a call
Call HP support while you add any new hardware or software...
User Guide - Page 52
... Japan
50
Technical information This regulatory number should not be confused with the marketing name (HP Deskjet 3050A J611 series, etc.) or product numbers (CB730A, etc.). Chapter 10
• VCCI ...European Union Regulatory Notice • Regulatory wireless statements
Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number...
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