HP CP6015dn Support Question
HP CP6015dn Support Question
Find answers below for this question about HP CP6015dn - Color LaserJet Laser Printer.Need a HP CP6015dn manual? We have 38 online manuals for this item!
Question posted by hillc1 on April 22nd, 2013
Hp Color Laserjet Cp6015dn The Lcd Is Blank,
I remove the board reset printer and still have a blank LCD. what will be the problem.
Current Answers
Answer #1: Posted by hzplj9 on April 22nd, 2013 1:17 PM
hzplj9
Member since:
June 25th, 2012 Points: 4,874,710
Member since:
June 25th, 2012 Points: 4,874,710
If the PCB is faulty then obviously the only solution is a new part. However sometimes doing a factory reset can resolve problems. Prior to obtaining parts check out the troubleshooting tips on the attached link to HP.
Answer #2: Posted by tintinb on April 22nd, 2013 12:27 PM
tintinb
Member since:
October 26th, 2012 Points: 7,056,560
Member since:
October 26th, 2012 Points: 7,056,560
The blank LCD on your HP CP6015dn may indicate a problem with the LCD screen or program. Normally, this issue can be resolved by replacing the LCD screen which should be done by technicians from the service/repair center.
If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.
Regards,
Tintin
Related HP CP6015dn Manual Pages
HP Color LaserJet CP6015 Series Printers - Software Technical Reference (External) - Page 27
... status and troubleshooting tool)
● Internet-enabled supply-ordering capabilities through HP Easy Printer Care software and embedded Web server
● Input
◦ Tray 1 (multipurpose tray): A multipurpose tray for detailed line work and small text
● Models HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de have 512 MB of random-access memory (RAM...
HP Color LaserJet CP6015 Series Printers - Software Technical Reference (External) - Page 30
Product comparison
Table 1-3 Product models
Model HP Color LaserJet CP6015n HP Color LaserJet CP6015dn
HP Color LaserJet CP6015de
HP Color LaserJet CP6015x
Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of RAM ● 100-sheet ...
HP Color LaserJet CP6015 Series Printers - Software Technical Reference (External) - Page 205
... ◦ Envelope C6 ◦ Envelope DL
Print on both sides automatically
The duplexing unit in the driver.
The default setting for the following models: ● HP Color LaserJet CP6015dn ● HP Color LaserJet CP6015de ● HP Color LaserJet CP6015n ● HP Color LaserJet CP6015xh
These product models support smart duplexing.
HP Color LaserJet CP6015 Series Printers - Software Technical Reference (External) - Page 269
...: ● HP Color LaserJet CP6015dn ● HP Color LaserJet CP6015de ● HP Color LaserJet CP6015x ● HP Color LaserJet CP6015xh
These product models support smart duplexing. The HP Color LaserJet CP6015 Series product...set to any paper type except for the following types:
◦ Labels ◦ Color Laser Transparency ● Paper sizes is set to any paper size except for the Print...
HP Color LaserJet CP6015 Series Printers - Software Technical Reference (External) - Page 329
....2 and later.
Do not turn off and then on page 318. Duplex mode
For the HP Color LaserJet CP6015dn and HP Color LaserJet CP6015x product models, the Configuration Settings menu includes a Duplex Mode setting.
The HP Printer Utility can be downloaded from www.hp.com/go /cljcp6015_firmware
See Downloading the new firmware to enable printing on both sides of the...
HP Color LaserJet CP6015 Series - User Guide - Page 5
... Product comparison ...2 Product features ...3 Product walkaround ...6 Front view ...6 HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 6 HP Color LaserJet CP6015x 7 HP Color LaserJet CP6015xh 7 Back view ...8 Interface ports ...9 Serial number and model... menu ...27 Output Setup menu ...33 I/O menu ...36 Resets menu ...41 Diagnostics menu ...43
ENWW
iii
HP Color LaserJet CP6015 Series - User Guide - Page 16
Product comparison
Table 1-1 Product models Model HP Color LaserJet CP6015n HP Color LaserJet CP6015dn
HP Color LaserJet CP6015de
HP Color LaserJet CP6015x
HP Color LaserJet CP6015xh
Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of ...
HP Color LaserJet CP6015 Series - User Guide - Page 20
Product walkaround
Front view
HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de
123
4
5
98
6 7
1
Control-panel display
2
Output bin (holds approximately 500 sheets of paper)
3
Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only)
4
Right door (provides access for clearing paper jams and replacing parts)
5
Tray 1 (...
HP Color LaserJet CP6015 Series - User Guide - Page 23
... number are listed on identification labels located on the rear of the product. Figure 1-1 Sample model and serial number label
Model name HP Color LaserJet CP6015n HP Color LaserJet CP6015dn HP Color LaserJet CP6015de HP Color LaserJet CP6015x HP Color LaserJet CP6015xh
ENWW
Model number Q3931A Q3932A Q3935A Q3933A Q3934A
Product walkaround 9 The ports are at the left, rear corner of the...
HP Color LaserJet CP6015 Series - User Guide - Page 215
...7
8
1
AREA 1: Output-bin area
2
AREA 2: Fuser area
3
AREA 3: Transfer area
4
AREA 4: Duplexing area (for the HP Color LaserJet CP6015dn, x, and xh models only)
5
AREA 5: Tray 2 pickup area
6
AREA 6: Tray 1 area
7
AREA 7: Optional Trays 3, 4,...jams have green handles or green labels. To avoid electrical shock, remove any necklaces, bracelets, or other metal items before reaching into ...
HP Color LaserJet CP6015 Series - User Guide - Page 216
...visible in the output bin
1. See AREA 4: Clear jams in the duplex area on page 208 (for the HP Color LaserJet CP6015dn, x, and xh models only) See AREA 5: Clear jams in Tray 2 and the internal paper path on ... page 204. AREA 1: Clear jams in the output bin, gently pull the paper to remove it.
202 Chapter 12 Solve problems
ENWW
Type of jam 13.XX.YY JAM ABOVE TOP OUTPUT BIN 13.XX.YY JAM IN...
HP Color LaserJet CP6015 Series - User Guide - Page 222
... no jammed paper is visible in the duplex output area, gently pull it to remove it .
2. If jammed paper is for the HP Color LaserJet CP6015dn, de, x, and xh models only. 1. Gently pull the jammed paper to remove it .
1
2
208 Chapter 12 Solve problems
ENWW AREA 4: Clear jams in the duplex area
NOTE: This procedure is visible...
HP Color LaserJet CP6015 Series - User Guide - Page 282
Physical specifications
Table C-1 Product dimensions
Product
Height
HP Color LaserJet CP6015n
580 mm (22.8 inches)
HP Color LaserJet CP6015dn
580 mm (22.8 inches)
HP Color LaserJet CP6015de
580 mm (22.8 inches)
HP Color LaserJet CP6015x
972.8 mm (38.3 inches)
HP Color LaserJet CP6015xh 1 Without print cartridge
972.8 mm (38.3 inches)
Depth
Width
635 mm (25 inches) 704 mm (27.7 ...
HP Color LaserJet CP6015 Series - User Guide - Page 283
...)5, 6 Sleep (220V)
HP Color LaserJet CP6015n 1195 W
207 W
18.9 W
21.5 watts
HP Color LaserJet CP6015dn 1195 W (Europe)
207.5 W
(N/A)
21.5 watts
HP Color LaserJet CP6015dn 1195 W
207.5 W
18.9 W
N/A
(non-European countries/
regions)
HP Color LaserJet CP6015de 1195 W
50 W
18.9 W
N/A
HP Color LaserJet CP6015x 1195 W
208 W
18.9 W
21.5 watts
HP Color LaserJet CP6015xh 1200 W
211...
Service Manual - Page 5
...1 Product basics Quick access to product information ...2 Product comparison ...3 Product features ...4 Product walkaround ...7 Front view ...7 HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de 7 HP Color LaserJet CP6015x 8 HP Color LaserJet CP6015xh 8 Back view ...9 Interface ports ...10 Serial number and model number location 10 Supported operating systems...
Service Manual - Page 45
Product comparison
Table 1-2 Product models Model HP Color LaserJet CP6015n HP Color LaserJet CP6015dn
HP Color LaserJet CP6015de
HP Color LaserJet CP6015x
HP Color LaserJet CP6015xh
Features ● 100-sheet multipurpose input tray (Tray 1) ● 500-sheet input tray (Tray 2) ● HP Jetdirect embedded print server for connecting to a 10/100Base-TX network ● 512 megabytes (MB) of ...
Service Manual - Page 46
...600 dpi for detailed line work and small text
● Models HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de have 512 MB of RAM, expandable to 1 GB.
&#...connected products)
● HP Easy Printer Care software (a Web-based status and troubleshooting tool)
● Internet-enabled supply-ordering capabilities through HP Easy Printer Care software and embedded...
Service Manual - Page 49
Product walkaround
Front view
HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet CP6015de
123
4
5
98
6 7
1
Control-panel display
2
Output bin (holds approximately 500 sheets of paper)
3
Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only)
4
Right door (provides access for clearing paper jams and replacing parts)
5
Tray 1 (...
Service Manual - Page 52
... are listed on identification labels located on the rear of the product. Figure 1-1 Sample model and serial number label
Model name HP Color LaserJet CP6015n HP Color LaserJet CP6015dn HP Color LaserJet CP6015de HP Color LaserJet CP6015x HP Color LaserJet CP6015xh
10 Chapter 1 Product basics
Model number Q3931A Q3932A Q3935A Q3933A Q3934A
ENWW Interface ports
The product has up to 4 ports...
Service Manual - Page 471
..., instructions appear on the control panel to direct you to the procedures for the HP Color LaserJet CP6015dn, x, and xh models only)
5
AREA 5: Tray-2 pickup area
6
AREA ...remove any necklaces, bracelets, or other metal items before reaching into the inside of jammed paper and how to jam, contact HP Customer Support or your authorized HP service provider. ENWW
Paper-handling problems...
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