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HP C4780 Support Question

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Question posted by druistar05 on January 2nd, 2014

Why Wont My Hp Photosmart C4780 Print Black

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Current Answers

Answer #1: Posted by DreadPirateRoberts on January 22nd, 2014 9:44 AM

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

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points

Issue

After installing a cartridge or during normal use, the product does not print. The status lights blink and an error message might display on the product control panel:

'Cartridge Problem'
'Incompatible Cartridge'
'Cartridge Missing or Damaged'

These errors, including Incompatible cartridge can occur with the correct HP cartridges under certain circumstances. The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could be a failure of the cartridge or printer.

https://support.hp.com/us-en/product/HP-Deskjet-F4400-All-in-One-Printer-series/3742084/model/3742085/document/c00864517

Related HP C4780 Manual Pages

Reference Guide - Page 1

...installation. For computers without a CD/DVD drive, please go to www.hp.com/support to use the Easy One Button wireless setup. Note: Be... software. Printed in [country] Printed in [country] Printed in [country] © 2009 Hewlett-Packard Development Company, L.P. *XXXXX-XXXXX* *XXXXX-XXXXX* XXXXX-XXXXX Black Cartridge XXX Tri-color Cartridge XXX English HP Photosmart C4700 series...

Reference Guide - Page 2

... Menu. Print on the HP Photosmart and start printing. Connect the HP Photosmart to the current display. 6 Copy: Opens the Copy Menu. When viewing screens other than the Home screen, selects options related to as many as transparencies and envelopes. English Get to know the HP Photosmart 1 Back: Returns to a memory card or a connected computer. Make color or black-and...

Reference Guide - Page 3

... additional computers on a network You can use the general directions below. Select Add a Device, and then follow the onscreen instructions for printing, and in the cartridge after it again when you must install the HP Photosmart Software. Electronic Help includes instructions on a network, for each additional computer you add additional computers. It also provides...

Reference Guide - Page 4

... the default printer, right-click the printer icon and choose "Set as your default printing device: • Windows Vista: On the Windows taskbar, click Start, click Control Panel,... Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on. The product might be a problem with the power outlet. 2. Plug in the circle next to print, or the Windows software installation...

Reference Guide - Page 5

... 4 as necessary. Press button next to Scan. 2. English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes all of the HP software components that are specific to the device. Wireless connections Step 1: Determine if the product is unable to find your product on the network...

Reference Guide - Page 7

...Imaging\bin\hpqdstcp.exe. Other network problems after software installation If the HP Photosmart has been successfully installed, and you have successfully installed the HP Photosmart Software on your firewall application after installation is complete. Tip: Configure your firewall software to Scan. 2. Print a network configuration report using the following : • Turn off the router...

User Guide - Page 3

... series Help 3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network 5 Set up a USB connection ...10 3 Get to know the HP Photosmart Printer parts ...11 Control panel features ...12 4 How do I?...13 6 Print Print documents ...21 Print photos ...22 Print envelopes ...27 Print on specialty media ...28 Print a Web page ...29 7 Scan Scan to a computer ...33 Scan to a memory...

User Guide - Page 5

... Help For information about the HP Photosmart, see: • "Finish setting up the HP Photosmart" on page 5 • "Get to know the HP Photosmart" on page 105 HP Photosmart C4700 series Help HP Photosmart C4700 series Help 3 on page 13 • "Print" on page 21 • "Scan" on page 33 • "Copy" on page 37 • "Reprint photos" on page 43...

User Guide - Page 12

.... If more than one printer is ready for connection to connect. 6. HP recommends up a USB connection The HP Photosmart supports a rear USB 2.0 High Speed port for use a USB cable to connect the HP Photosmart to the user guide that came with your computer and print a self-test report to install the software. Chapter 2 4. To enable printer...

User Guide - Page 13

3 Get to know the HP Photosmart • Printer parts • Control panel features Printer parts Figure 3-1 Printer parts 1 Color graphics display (also referred to as the display) 2 Control panel 3 On... area 11 Print carriage 12 Glass 13 Lid-backing 14 Lid 15 Rear door 16 Rear USB port 17 Power connection (Use only with the power adapter supplied by HP.) Get to know the HP Photosmart 11 Get ...

User Guide - Page 17

... photo paper features an instant-dry finish for longer lasting documents. Your prints have been designed to work together so your HP Photosmart. It is available in semi-gloss finish in English only. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using HP papers that are available in several sizes, including A4, 8.5 x 11 inch...

User Guide - Page 18

... photos. Your prints have been designed to work together so your HP Photosmart. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using HP papers that are...HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with any inkjet...

User Guide - Page 22

... jams. • Store photo media in its original packaging inside a resealable plastic bag on paper The HP Photosmart is too thin, that has a slick texture, or that is designed to stack up in the paper tray. • Store printed photos under glass or in the paper tray; the entire stack of your printouts.

User Guide - Page 29

... photo. ❑ Press OK. 2. e. View the animation for inkjet printers. Related topics • "Recommended papers for photo printing" on page 15 • "Stop the current job" on page 103 Print envelopes With the HP Photosmart, you can print on a single envelope, a group of copies. Print envelopes 27 Print c. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select...

User Guide - Page 52

... mode" on page 50 Ink-backup mode output Printing in ink-backup mode, a message is displayed on screen. If it is not supported in the HP Photosmart to operate the HP Photosmart with only one print cartridge. The ink-backup mode is initiated when a print cartridge is not a true black. Colors print but black is grayed and is removed from each...

User Guide - Page 64

... or A4 paper is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Chapter 12 Cause: The paper was loaded incorrectly. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain...

User Guide - Page 85

Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Inspect the print cartridge contacts for more than 30 minutes. 4. Clean only the copper-colored contacts. NOTE: Do not remove both print cartridges at a time. Remove and clean each print cartridge one at the same time. Allow the print cartridges to release it, and then...

User Guide - Page 87

... contacts 1. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Solve a problem Solution 3: Remove and reinsert the print cartridges Solution: One or both print cartridges at a time. Turn on the print cartridge to the center of the product. 2. Lightly press down on the product and open the print cartridge door. Remove and...

User Guide - Page 92

Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. NOTE: Do not remove both print cartridges at a time. Hold the print cartridge by its sides. 7. Hold the print cartridge with the HP logo on the print cartridge to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Solve a problem Chapter 12...

User Guide - Page 101

... the product. 3. Remove and clean each print cartridge one at the same time. Hold the print cartridge by its sides. 7. Solve a problem To clean the print cartridge contacts 1. Clean only the copper-colored contacts. Do not leave a print cartridge outside the HP Photosmart for ink and debris buildup. 5. Turn on the print cartridge to the far right side...