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HP C3180 Support Question

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Question posted by mirandajudd on February 28th, 2013

My Printer Says That There Is A Paper Jam And There Is Not.

My printer says there is a paper jam and there isnt. I press okay and it still wont print. It takes the paper and pushes it right back out. Could the sensor be off? Where is the sensor?

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Answer #1: Posted by tintinb on February 28th, 2013 9:42 PM

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tintinb

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Even if you cannot see paper jammed into your computer, there might be small pieces stucked inside the printer. I have researched and found a solution for this issue from the support website of HP. Please follow the instructions provided in the article links below. This is to make sure that you are clearing the jammed paper properly. Here are the links:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00441807
https://support.hp.com/us-en/document/c00569606

Refer to the manual if you need more instructions.

http://www.helpowl.com/manuals/HP/C3180/34460

If you have more questions, please don't hesitate to ask here at HelpOwl. Experts here are always willing to answer your questions to the best of our knowledge and expertise.

Regards,

Tintin

Related HP C3180 Manual Pages

Basics Guide - Page 4

... 3 Control panel buttons 4 Status light overview 5 Use the HP Photosmart software 7 Find more information 8 Access the onscreen Help 8 Load originals and load paper 8 Avoid paper jams 10 Make a copy...10 Scan an image...10 Print photos using a proof sheet 11 Print from a software application 13 Replace the print cartridges 14 Clean the HP All-in-One 16...

Basics Guide - Page 5

... you can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters. 2 HP Photosmart C3100 All-in -One allows you to produce high-quality color and black-...HP All-in -One to fit a specific paper size, adjust the copy quality, and make high-quality copies of the HP Photosmart software that allows printing. Copy The HP All-in -One series...

Basics Guide - Page 6

HP All-in-One overview The HP All-in-One at a glance Label 1 2 3 4 5 6 7 8 9 10 Description Control panel On button Photosmart Express button (left) and Proof Sheet button (right) Memory card slots Input tray Paper tray extender Paper-width guide Print cartridge door Glass Lid backing Basics Guide 3

Basics Guide - Page 7

... the type of paper loaded in -One series Paper Type button: Changes the paper type setting to load paper, remove a paper jam, reinsert the print cartridge, replace the print cartridge, or close the print cartridge door. Quality button: Changes the copy quality. HP Photosmart C3100 All-in the paper tray (plain or photo paper). The default quality for photo paper is two stars...

Basics Guide - Page 8

... Photosmart Express software application on the memory card. HP All-in-One overview (continued) Label 5 Icon 6 Name and Description Size button: Changes the image size to 100% (Actual Size), fits it to the page (Resize to the device. In certain situations (for example, after clearing a paper jam), this button resumes printing. 8 Start Copy Color button: Starts a color...

Basics Guide - Page 9

Press the On button to turn on the device. The HP All-in-One is busy with a print, scan, copy, or maintenance task such as aligning the print cartridges. and there was no response from the computer. 6 HP Photosmart C3100 All-in-One series The HP All-in-One is turned off . The On light and...

Basics Guide - Page 10

... HP Support. It also provides access to other basic HP Photosmart software features, such as saving, viewing, and sharing your photos or to make prints of paper. ● The HP All-in-One has a paper jam. ● The paper size setting does not match the paper size detected in the input tray. HP All-in-One overview...

Basics Guide - Page 11

... your device for the HP All-in the HP Photosmart Studio, choose HP Photosmart Mac Help. or A4-size originals by loading them on a Windows computer 1. If you edit, organize, and print your ...the HP Photosmart Software Help on the glass. 8 HP Photosmart C3100 All-in-One series In the Device Support area, click Onscreen Guide or Troubleshooting. - Load originals and load paper You can ...

Basics Guide - Page 12

.... Do not overload the input tray; Basics Guide 9 Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down in the right front corner of the glass. Slide the paper-width guide inward until it stops at the edge of the...

Basics Guide - Page 13

... Copy Color to fit snugly against all unused paper flat in a resealable bag. ● Ensure that are not bent or torn. ● Do not combine different paper types and paper sizes in the input tray; Load your original print side down in the right front corner of the HP All-in -One. Avoid paper jams To help avoid paper jams...

Basics Guide - Page 16

... application, choose Print. Press Proof Sheet. Click Print or OK to change settings, click the button that proof sheet. 3. You need to close the Properties dialog box. 7. Make sure the same memory card you have photo paper loaded in the input tray. 2. Make sure you used to print the proof sheet is the selected printer. 4. If...

Basics Guide - Page 17

..., a message appears on the right. 14 HP Photosmart C3100 All-in -One. 4....print carriage is idle and silent, and then lightly press down on the left. Click Print to release it. When you receive a low-ink warning message, make sure you experience print...paper loaded in -One if the print cartridges are not docked safely when you are replacing the tri-color print cartridge, remove the print...

Basics Guide - Page 18

... nozzles under tape Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in -One overview 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 5. If you are removing the print cartridge because it is available in many countries/regions, and...

Basics Guide - Page 19

... backing. Then gently push on calling for information on the upper part of the HP All-in-One. ● Clean the glass ● Clean the lid backing 16 HP Photosmart C3100 All-in the input tray when you might have colored paper loaded in -One series If you are installing the tri-color print cartridge, slide...

Basics Guide - Page 23

...paper jam. ● Check that the print carriage is turned off . The HP All-in-One does not print Solution If the HP All-in-One and computer are installed. ● Make sure you have a mechanical failure. Make sure the power cord is straightforward. If you press...HP All-in -One. If it might take a few minutes for technical support. You can...jammed. 20 HP Photosmart C3100 All-in-One series

Basics Guide - Page 24

...printers or scanners. After the cable is plugged into the USB port on again. ● Check that the USB cable is securely plugged into a USB port on again. After you are connecting the HP All-in -One. Try connecting it to be working properly. Error conditions The lights on . To clear a paper jam... from the HP All-in-One to inform you are blocking the print carriage,...

Basics Guide - Page 25

... the HP All-in-One, more paper jams are likely to open it. Press Start Copy Black to occur. 3. If you do not remove all the pieces of paper that might be remaining inside the device. Caution If the paper tears when you are removing it forward into the slot. Print cartridge troubleshooting If you are experiencing...

Basics Guide - Page 26

... the back of those programs, you call. Have the specific name of the print cartridges. 7. b. While holding Cancel, press Start Copy Color. If prompted, choose your problem in -One . 4. d. The recommended paper is plugged in -One. Reset the HP All-in -One. Print a self-test report. (See below.) c. Unplug the power cord from other companies...

Basics Guide - Page 27

...-in-One are located in the Readme file. paper) 50 (20 lb. paper) Legal paper 20 to 24 lb. (75 to 90 gsm) 100 (20 lb. Print specifications ● Up to 1200 x 1200 rendered dpi black when printing from a computer ● Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200-input dpi ●...

Basics Guide - Page 31

... a copy 10 memory cards proof sheet 11 slots 2 O on button 5 P paper jams 10, 21 paper sizes 24 specifications 24 paper tray capacities 24 phone numbers, customer support 23 photo paper specifications 24 Photosmart Express 5 physical specifications 25 power specifications 25 print from software application 13 proof sheet 11 specifications 24 print cartridges replace 14 troubleshoot 22 proof sheet...