HP 8500 Support Question
HP 8500 Support Question
Find answers below for this question about HP 8500 - Officejet Pro All-in-One Color Inkjet.Need a HP 8500 manual? We have 6 online manuals for this item!
Question posted by pking517 on May 15th, 2013
Not Printing Blue Even With New Hp Ink Cartridge ... Why?
Printer was not printing blues even without warning that blue cartridge needed replacement. New blue HP ink cartridge inserted. Still no blue. Diagnostic info: Ink cartridge level: K=20, Y=30, M=80, C=80. Print Head Health REPORT: KY=Good, MC=Good. Pinheads cleaned repeatedly automatically. Printer screen says: "Allignment failed. Refer to device document for details." I have no such document. I went to internet to obtain manual for HP Officejet Pro 8500 A Plus. Both that manual and visual diagramatic instructions on printer panel show visual instructions on a DIFFERENT MODEL than I have. I can find NO way to open up the printer and access the pinheads. Everything seems to work OK except for the no blue ink and repeated attempts to allign prints heads. The black prints OK; yellow and red are OK, too. I have difficulty printing ANYthing because of repeated attempts to allign.
HOW CAN THIS BE FIXED??? Please help!!
Current Answers
Related HP 8500 Manual Pages
Wired/Wireless Networking Guide - Page 7
... Ethernet does not appear in the order listed:
1. English
4.
HP Officejet Pro 8000 Printer Series
On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. NOTE: The diagnostic test might help solve the problem.
5.
On the HP device's control panel, press the Setup ( ) button. b. Click Settings, click...
Wired/Wireless Networking Guide - Page 11
...Change from an Ethernet connection
Use the following steps:
HP Officejet 6000 Printer Series
On the HP device's control panel, press and hold ( ) Wireless button, press ( ) Resume button three times, and then release ( ) Wireless button. On the Wireless Setup tab, press Start Wizard.
4. Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11
b. Select...
User Guide - Page 16
... version number
• Number of pages printed from the Web site. For more information, see Understand the self-test report. You do not need to replace cartridges until prompted to avoid possible printing delays. Chapter 1 (continued) Resource
HP Printer Utility (Mac OS X) Device control panel Logs and reports Self-test report
HP Web sites
Description
and access the onscreen...
User Guide - Page 23
... strength is inserted. The following icons appear at the bottom of the color display to do not need to replace cartridges until prompted to provide important information. For more information, see HP supplies and accessories.
The color of the icon corresponds to the color of the ink cartridge, and the fill level of the icon corresponds to avoid possible printing delays...
User Guide - Page 73
...photos to print.
• The PictBridge standard saves the print instructions on your camera, the camera might identify page layout, number of the device.
In order to print photos using PictBridge, you need to put ...PictBridge mode setting.
When you need to remove the memory card from your camera and then insert the memory card into the appropriate slot on the device. Turn on your camera and...
User Guide - Page 84
... recipient's fax machine supports only black-and-white faxes, the HP all-in-one automatically sends the fax in black and white.
The device scans the fax into group speed dial entries.
Send a color original fax
You can fax a color original or photo from the device control panel 1.
Press FAX. When a connection is busy or...
User Guide - Page 88
...directly connected to the device (on the 2-EXT port) or that is on the device control panel. To receive a fax manually 1. Make sure the device is low, it overwrites the oldest, printed faxes as it might... instruct the sender to store incoming faxes as long as a very detailed color photo, it receives new faxes. NOTE: When device memory is turned on and you can set up the phone or remain ...
User Guide - Page 105
... Web server 1. To set up the device for planning purposes only. You can check the estimated ink levels from the control panel or HP Solution Center. When you can also manually print system reports as required; Make sure the ink cartridges are still having a replacement cartridge available to enable for report printing. Use reports
You can cause problems faxing...
User Guide - Page 120
... a selection in the left pane.
• Ink cartridge information: Click the Estimated Ink Levels tab to view the inklevel information, and then scroll to display the Cartridge Details button.
Device control panel Embedded Web server
Toolbox (Windows)
to shop on the Web;
When you receive a lowink warning message, consider having a replacement cartridge available to Services, and then click...
User Guide - Page 123
..., point to Print Settings,
and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the taskbar, point to view printer usage
• Printhead health - When you can order printing supplies for the device online.
• Dial a cartridge: Shows telephone numbers that you receive a low-ink warning message, consider having a replacement cartridge available to a Web...
User Guide - Page 127
... section contains the following topics: • Open the HP Printer Utility • HP Printer Utility panels
Use device management tools 123 These pages only appear if the device is opened, you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. Ink level warnings and indicators provide estimates for software updates, configure...
User Guide - Page 129
...; HP Printer Utility (Mac OS X): Click Device Information from the trays and accessories.
2. 1. Understand the network configuration page
If the device is "fair," then the print quality must be monitored, but the printhead does not need to replace cartridges until prompted to do not need to avoid possible printing delays. If the status is connected to a network, you receive a low-ink...
User Guide - Page 148
... Auto Answer setting.
8. Using the phone cord supplied in your modem software, the HP device will need to decide how you want the device to fax successfully. Chapter 10
5. If your computer has two telephone ports on the back of the device. NOTE: If your modem software is different from a sending fax machine, you might...
User Guide - Page 179
... and troubleshoot 175 For information on recycling used ink supplies, see Use device management tools. When you receive a low-ink warning message, consider having a replacement cartridge available to do not need to replace cartridges until prompted to avoid possible printing delays.
For information about using these tools, see HP inkjet supplies recycling program. Do not remove...
User Guide - Page 181
... decide whether to check the printhead health. NOTE: Before printing the print quality diagnostic page, make sure you receive a low-ink warning message, consider having a replacement cartridge available to improve the print quality of white paper. You do not need to replace cartridges until prompted to diagnose issues affecting the print quality. When the quality of the printheads. Check...
User Guide - Page 183
...provide estimates for planning purposes only. To align the printheads
Whenever you receive a low-ink warning message, consider having a replacement cartridge available to do not need to replace cartridges until prompted to avoid possible printing delays. When you replace a printhead, the device automatically aligns the printheads to continue.
• Embedded Web server: Click the Settings...
User Guide - Page 186
Chapter 11 8. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to the message. 16. You might have to apply some pressure to ensure that the printheads need replacement. Close the top cover. 14. If the control-panel message remains, replace the printhead which printheads...
User Guide - Page 235
...Replace the ink cartridges, and then resend the print job to common problems that involve managing the device. When the computer is not blinking) and shine a flashlight into the correct slot.
For more than one memory card has been inserted... is inserted.
◦ The file you can straighten slightly bent pins by testing it touches another device to open may be corrupted (color display ...
User Guide - Page 243
...you receive a low-ink warning message, consider having a replacement cartridge available to do so. You do not need to replace cartridges until prompted to avoid possible printing delays. Press firmly into position. Press firmly into position.
Cartridge Problem
The cartridge appears to correct the error: • Replace the ink cartridges • Supplies • HP inkjet supplies recycling...
User Guide - Page 248
...buy /supplies page to obtain information about replacement ink cartridges. ◦ HP Printer Utility (Mac OS X): Open the Information and Support panel, and the click Supply Info. ◦ Embedded Web server: Click the Information tab, and then click Device Information in the left pane. • The self-test diagnostic page.
NOTE: Ink level warnings and indicators provide estimates for the...
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