When An Incomplete Question Is Asked, How Do We Follow Up?

There has been many questions that was missing information needed to give a properly answer. So I put in a "request for more information". Unless the question is re-posted with all the new information, the email is not resent to my email address for my review. For all I know they have answered the query, but I don't have any way to check back periodically to see. I there a way to have the question resent when the customer updates his blog?

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Answer #1: Posted by Odin on August 31st, 2011 8:16 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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In many, probably most, cases the questioner will not respond to your query for more information. If the questioner does respond, that response will be sent to you and will not be elsewhere available. That response will give you an opportunity to answer the question with the additional information, from the link to the question that will appear with the response.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by Mets86 on September 1st, 2011 5:07 AM

Mets86

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October 30th, 2009

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Odin is not entirely correct. When you submit a request for more information, the person that asked the question is notified, given an opportunity to respond, and your request is posted on the question page. If the question asker does respond, you are notified and their response is posted on the question page as well. You can see an example of such an interaction here:

http://www.helpowl.com/q/Straight%20Talk/Technical-Support/puk-code-lg620-g/27842