Question posted by michelesardo on May 8th, 2017

Purchasing The Wrong Item.

I have tried to see if an item I purchased was actually charged to my account because it is something I need to cancel. I chose the wrong item and I want to stop the purchase. How do I go about doing this.?

Current Answers

Answer #1: Posted by Odin on May 8th, 2017 8:28 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,690
1,100
points
Your question is a bit hard to follow, but it seems you want to cancel a purchase. Unfortunately, Groupon sets a very narrow time frame for cancellation, as follows:

If your purchase was made within the past 2 hours, you can update your shipping address or quantity of your order by going to your My Groupons page and clicking " next to this Groupon. After 2 hours, we cannot update this information.
Edit order"

Your other option is to return the merchandise once received:

Unless the Fine Print says otherwise, you can return any item you purchased through Groupon Goods within fourteen days of delivery, on us. After fourteen days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are final.

So you may want to look at the fine print of the offer. If that's not handy or if you need further clarification, call Groupon. Phone Groupon at 877-788-7858 in the U.S. or write the company at [email protected]. In the U.K. you can write directly to [email protected] or No. 1 Liverpool Street, London, EC2M 7QD; or phone +44(0)203 510 0410.










Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Similar Questions

How Do I Get The Phone I Ordered And Paid For Jan. 18th. It Still Has Not Shipp
I have been on your help line for over TWO HOURS! being disconnected twice and not offered the call ...
(Posted by franklinsm001 8 years ago)
Item Amount Will Not Let Me Change The Numberin A New Order. I Want To Purchase
I am trying to purchase 1 $50 groupn for a cost of $25 from Brookstone (Fathers day special). I can ...
(Posted by haneyjudy 10 years ago)
Can I Get A Refund On Items Purchased?
I inadvertently purchased 3 tickets. Each ticket allows 4 admissions. So technically, I only need 1 ...
(Posted by elviramortiz 11 years ago)
I Have Given Wrong Email For My Verification Code For An Item Purchased.
Hi I have given an incorrect email address for something I have bought and I need the code to redeem...
(Posted by Gninja 11 years ago)
Ask a New Question
Use the box below to post a new question about Groupon.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Groupon Reviews

View thousands of Groupon user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Groupon customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Groupon customer service rankings, employee comments and much more from our sister site.