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GE PVM2070SMSS Support Question

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Question posted by monicairelan on April 6th, 2010

Has Anyone Had Issues With All Power In This Unit?

I have only had the unit one year but one day it stopped working.  I switched the break and checked the plug but there is still electricity.  The unit itself has an issue.  Suggestions??

Requests for more information

Request from NancyGE on April 6th, 2010 6:20 AM
Is the control panel/clock working? Does the light inside the cooking cavity light up when you open the door? 

Responses to this request
Response submitted April 6th, 2010 8:35 AM
Nothing is working. No control panel, clock or light when the door is open.

Current Answers

Answer #1: Posted by NancyGE on April 6th, 2010 6:20 PM
This answer was accepted by the poster of the original question.
NancyGE

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A microwave can be dead for many reasons. It may be the fuse, which is usually located behind the grille or on the floor of the oven behind the control panel or between the door switches. If the fuse is good, it may be an open thermostat or thermal cutout (TCO) / thermal fuse on or near the magnetron or on top of the cavity / body of the oven. If it goes dead for a while during or after cooking then comes back on, the magnetron is probably overheating and causing the magnetron thermostat to open. Then when it cools, it closes the circuit and allows power through again. When checking TCOs or thermostats, if it has a hood fan thermostat, that should read open, as opposed to the others, which should read closed. If the cavity thermostat needs to be checked or replaced you'll need to pull the oven from the wall, in which case you can download GE owner's manuals and installation instructions here. If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor. If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer. If it goes dead or blows the breaker (or GFI) when you plug it in or open or close the door, then there's a problem with a door switch or door switch mount. If it's intermittent or random, it may be a bad connection, usually on the control board or a loose fuse holder, or even an intermittent fuse. You should do a continuity test on the fuse while it's in the holder (with the microwave unplugged, of course) then turn the fuse by hand or take it out and put it back in, then test it again. If you remove the fuse, then press the meter leads against the ends, it can allow internal contact to be made and make a bad fuse appear to be good. There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing. You can usually find helpful exploded view diagrams by entering your full model number here. Once you have the part numbers, though, I would suggest ordering parts here at a much lower cost.

The problem may be the fuse, which is usually located behind the grille or on the floor of the oven behind the control panel or between the door switches. If the fuse is good, it may be an open thermostat or thermal cutout (TCO) / thermal fuse on or near the magnetron or on top of the cavity / body of the oven.

When checking TCOs or thermostats, if it has a hood fan thermostat, that should read open, as opposed to the others, which should read closed. If the cavity thermostat needs to be checked or replaced you'll need to pull the oven from the wall, in which case you can download the owner's manualinstallation instructions, and CAD drawings.

You should do a continuity test on the fuse while it's in the holder (with the microwave unplugged, of course) then turn the fuse by hand or take it out and put it back in, then test it again. If you remove the fuse, then press the meter leads against the ends, it can allow internal contact to be made and make a bad fuse appear to be good.

There should be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing. You can find an exploded view diagram here. Once you have the part numbers, though, I would suggest ordering parts here at a much lower cost.

Hope this helps!

Related GE PVM2070SMSS Manual Pages

Quick Specs - Page 1

Electrical receptacle must be used for installing unit described. No additional wiring, venting or cabinet rebuilding necessary in inches) Note: Requires 120V grounded outlet. Before installing, consult installation instructions packed with the Spacemaker microwave oven. Installation Information: This information is not intended to -follow installation instructions and convenient full-...
Quick Specs - Page 2

... PVM2070SM GE Profile™ Spacemaker® 2.0 Cu. Over-the-Range Microwave Oven Optional Accessories (Available at the time it is required, a rectangular-to-round transition adaptor must be used... when the Spacemaker microwave oven cannot be prepared at additional cost) Hood Exhaust Duct: Outside ventilation requires a HOOD...
Quick Specs - Page 3

...Microwave Oven Features and Benefits • 2.0 Cu. Automatically leads you to adjust the ventilation levels according to -clean look • 14-1/4" Recessed Turntable - Quick Defrost - Evenly defrosts a pound meat, poultry or fish in use, the oven...; Two Removable Oven Racks - Large enough to six plates or three 9" x 13" casserole dishes • Model PVM2070SMSS - Allows you ...
Use and Care Manual - Page 1

... front when the door is open. DE68-03454A 49-40568-1 11-08 JR Spacemaker Microwave Oven ge.com Safety Instructions 2-7 Operating Instructions Care and Cleaning 37-40 Cooking Features 12-... . .9 Help Features 34 Home Screen 10 Microwave Oven Features . . . . . .8 Microwave Terms 36 Options 28-32 Other Features 33, 35 Power Levels 11 Reheating Features 19-20 Troubleshooting Tips 41 Consumer Support...
Use and Care Manual - Page 3

... if it has a damaged power cord or plug, if it is not working properly or if it must be replaced by children. • Do not store anything directly on the appliance. • Use this manual. Do not use over electric and gas ranges. • This microwave oven is specifically designed to Excessive Microwave Energy section on page...
Use and Care Manual - Page 4

... conditions (see arcing, press the OFF pad and correct the problem. SAVE THESE INSTRUCTIONS 4 Arcing is in use high heat on . • Never leave surface units beneath your microwave oven unattended at high heat settings. Take care to food (upturned edges act like antennas). • Metal, such as lye-based...
Use and Care Manual - Page 5

... is not always present. They could result in injury. • Do not boil eggs in microwave ovens. • Some products such as water, coffee or tea are able to explode and should ... persons: - Always test the milk before and halfway through heating it to your microwave oven unless in a special microwave popcorn accessory or unless you use popcorn labeled for use of hot food, including ...
Use and Care Manual - Page 6

... during or immediately after cooking, possibly resulting in microwave ovens. • Do not use plastic cookware without complete supervision. Also, plastic storage containers should be slit, pierced or vented as are not, plastic could ignite. Even microwave-safe plastic may not be used . Check the package for a microwave-safe dish with plastic wrap, remove covering...
Use and Care Manual - Page 7

...-Recirculating Charcoal Filter Kit Filter kits are used when the microwave oven cannot be grounded. JX81H JX40, JX41 7 Improper use an adapter plug with this appliance. In the event of circuit breaker. ...cover for ordering by providing an escape wire for end-of electric shock by phone or at extra cost from the power cord. Do not under any circumstances cut or remove the ...
Use and Care Manual - Page 11

... select a reheat food type. 4 On the Summary Screen, press POWER LEVEL. 5 Using the arrow pads, select desired power level 1-10. 6 Press ENTER to enter the new power level or CANCEL to cancel your microwave cooking. The power levels on your microwave oven can be compared to your selection. Power level 3 is microwave energy 30% of this is shown with...
Use and Care Manual - Page 41

..., check the Problem Solver below: Problem Oven will not start "CONTROL IS LOCKED" appears on some models) will open during operation, and remain open while the microwave is operating. • TV/radio interference might be blown or the circuit breaker tripped Power surge Controls are not set properly Plug not fully inserted into a different electrical circuit...
Installation Instructions - Page 3

... continuity check on the power outlet ...electrical requirements noted (under ELECTRICAL...plug which mates with a properly grounded three-prong wall receptacle, installed by a qualified electrician and conform to BOTH a top cabinet AND a wall. Wire size must be installed by a qualified electrician. The outlet box and supply circuit should be installed in the cabinet above the microwave oven...
Installation Instructions - Page 7

...Tin snips (for cutting damper, if required) Gloves Scissors (to cut template, if necessary) Electric drill with 3⁄16″, 1⁄2″ and 5⁄8″ drill bits Filler ...8243; min. Your Owner's Manual contains the kit number for your microwave oven to the outside, see Hood Exhaust Section for power cord clearance. 7 Backsplash NOTES: • Maximum cabinet depth is ...
Installation Instructions - Page 13

...unit facing up against cabinet bottom. 3 Insert a self-aligning screw through top center cabinet hole. A3. CHECK FOR PROPER DAMPER OPERATION Blower Plate Exhaust Adaptor (absent on the TOP CABINET TEMPLATE. Back of Microwave • Place the microwave... below the cabinet bottom shelf. NOTE: When mounting the microwave oven, thread power cord through , and a cutout large enough for the ...
Installation Instructions - Page 17

... into the guides at the top center of the back of the oven. NOTE: The blower unit exhaust openings should match exhaust openings on the top of microwave oven. 17 Before Rerouting After Rerouting 8 Secure the blower unit to the rear of the oven by sliding it rests securely in the same position as before with...
Installation Instructions - Page 18

... will be completely tightened later.) Be sure to keep power cord tight. MOUNT THE MICROWAVE OVEN FOR EASIER INSTALLATION AND PERSONAL SAFETY, WE RECOMMEND THAT TWO PEOPLE INSTALL THIS MICROWAVE OVEN. NOTE: If your cabinet is metal, use handle during installation. NOTE: When mounting the microwave oven, thread power cord through outer top cabinet holes. IMPORTANT: Do not...
Installation Instructions - Page 19

...that the plate is properly centered under the cabinet. To use toggle bolts: Mounting Plate Spacing for the power cord to fit through the holes designated to go into the holes in the cabinet bottom. 19 Prepare Top...mount the plate. Installation Instructions C RECIRCULATING (Non-Vented Ductless) INSTALLATION OVERVIEW C1. Check Microwave Assembly C4. Mount the Microwave Oven C6. C1.
Installation Instructions - Page 20

... 2 Lift off the blower plate and attached adaptor from the microwave. Back of the unit facing up. • The microwave oven may want to microwave. You may be shipped assembled for top exhaust (adaptor installed) or for recirculation exhaust (adaptor absent). • If the microwave was shipped for recirculation exhaust, skip to one side and remove...
Installation Instructions - Page 21

.... IMPORTANT: Do not grip or use the nylon grommet around the power cord hole to prevent cutting of oven up against cabinet bottom. 3 Insert a self-aligning screw through hole in bottom of Cabinet Recess Self-Aligning Screw Microwave Oven Top 4 Attach the microwave oven to microwave with the screw removed in Step 4. 10 Replace blower plate with...
Installation Instructions - Page 23

Read the Owner's Manual. 2. Install turntable and ring in cavity. 4. Plug power cord into a dedicated 15- Installation Instructions BEFORE YOU USE YOUR MICROWAVE 1. Ensure proper ground exists before use 23 Remove all packing material from the microwave oven. 3. KEEP INSTALLATION INSTRUCTIONS FOR THE LOCAL INSPECTOR'S USE. 5. to instructions. 6. Replace house fuse or turn ...

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