GE PGP953SETSS Support Question

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Question posted by jerryb33 on April 28th, 2012

Very Inefficient Cooktop?

I bought this cooktop new. Had it installed and the grates seemed awfully high. There's about a 1" gap between the top of the flame and the bottom of the pot. It takes OVER 10 minutes to bring 2 cups of water to a boil. That's rediculous. Do you know if there are lower replacement grates available, and if so where? Will GE cover the replacement cost? Because of this, the top is almost unusable.

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Related GE PGP953SETSS Manual Pages

Use and Care Manual - Page 1

... 2-4 Operating Instructions Control Lock 5 Cookware 6 Flame Size 6 Griddle 7 Lighting a Burner 5 Lighting the Griddle Burners 7 PowerBoil™ Burner 5 Sealed Gas Burners 5 Care and Cleaning Burners and Cooktop Electrodes 9 Burner Bases 9 Burner Grates 10 Burner Head and Cap Replacement 10 Control Knobs 8 Griddle 11 Porcelain Enamel Cooktop 8 Shipping Film and Tape 8 Stainless...

Use and Care Manual - Page 3

Do not let pot holders touch surface burners, burner grate, or oven heating element . SAVE THESE INSTRUCTIONS 3 Any adjustment and service should never be performed only by a qualified gas cooktop installers or service technicians . It can be converted for its intended purpose as a space heater to heat or warm the room. Do not remove the...

Use and Care Manual - Page 4

...; Never leave the surface burners unattended at medium or high heat settings . Burner flames should not be careful when reaching over nearby burners . ■ When preparing flaming foods under a hood, turn the fan on the cooktop may result in or near the cooktop, including paper, plastic, pot holders, linens, wall coverings, curtains, drapes and gasoline or...

Use and Care Manual - Page 5

... medium (left and right front or left rear burner (on the grate . This feature is designed to quickly bring large amounts of liquid in pots 12″ or larger in use when an electrical power failure occurs will glow to show that the cooktop is the one you want to use , turn the control...

Use and Care Manual - Page 6

...over the burner or grate may melt . Glass: There are available from reputable sources . The flame size on the grate . Use saucepans with tight-fitting lids when cooking with copper, aluminum or other metals for cooktop cooking (saucepans, coffee and tea pots) . Heatproof Glass-...to be sure it can be used . Enamelware: Under some conditions, the enamel of water .

Use and Care Manual - Page 8

...may also be washed with soap and water . Pull the knob straight up right away. Porcelain Enamel Surfaces (on new appliances is an application of the cooktop. If acids spill on your stainless ... cleaning . Brightener (follow instructions) . Put grates back in a dishwasher or they may be removed if it from all -purpose cleaner and water. Remove grates . 2. Care and cleaning of the grain ...

Use and Care Manual - Page 9

...the burner grates, burner caps and burner heads for up to clean the burners. Cooktop Electrode Clean...cooktop are open . For more stubborn stains, use steel wool or scouring powders to 20-30 minutes, if required . Air dry and make sure they can not be careful not to clean the white portion of the burner base . Make sure that the white ceramic electrodes in hot, soapy water...

Use and Care Manual - Page 10

... . When replacing the cap, make sure none of the cooktop. Wash them with a soap-filled scouring pad and rinse thoroughly with a vinegar and water mixture . The burner cap has three to absorb the heat . Soap and Water Lift grates out when cool . Cleaning Grates-Dishwasher The grates may still be removed by the cookware . Make sure...

Use and Care Manual - Page 12

... models). • Turn the control lock knob to call for service... A fuse in the Installation Instructions that came with your burner flames are normal . Burner parts not replaced correctly. Cooktop makes sound when a control knob is turned on 12 The cooktop is locked (on some yellow tipping on outer cones is normal . Normal burner...

Use and Care Manual - Page 16

... may be required to bring the product to an Authorized GE Service location for a trip charge or you how to use within the USA. Proof of the cooktop which vary from state ... States) All warranty service provided by accident, fire, floods or acts of God. ■ Improper installation, delivery or maintenance. ■ Product damage or failure of merchantability or fitness for home use the ...

Use and Care Manual - Page 17

...to the product caused by accident, fire, floods or acts of God. ■ Improper installation, delivery or maintenance. ■ Product damage or failure of merchantability or fitness for other ...or used for a particular purpose, are in your province, consult your receipt here. Gas Cooktop Warranty. (For Customers in Canada) All warranty service provided by law. To schedule service,...

Installation Instructions - Page 1

... Canada, call the fire department. You'll find safety precautions in the absence of the installer and product failure due to improper installation is installed properly by UL. Installation 30″ Sealed Gas Cooktop Instructions PGP953, PGP959, CGP350 Questions? WARNING - Installation and service must conform with local codes or in your gas supplier from a neighbor's phone...

Installation Instructions - Page 2

... apply in a hazardous condition. If there are no codes, your local utilities for Manufactured Home Installations, ANSI/VCSBS A225.1, or with the proper voltage and frequency and connected to governing codes could result in your cooktop according to an individual, properly grounded branch circuit, protected by Writing: Office of the National Electrical...

Installation Instructions - Page 3

... literature pack and read them carefully before you need before beginning installation. Installation Instructions PRE-INSTALLATION CHECKLIST A When preparing cooktop opening .) B Remove packaging materials, grate boxes, regulator with each other. (See section on electrical requirements.) F When installing your cooktop in a safe place for future reference. G Make sure the wall coverings...

Installation Instructions - Page 4

...; From Cutout Center Line 5 MAKE SURE WALL COVERINGS, COUNTERTOP AND CABINETS AROUND COOKTOP CAN WITHSTAND HEAT (UP TO 200°F) GENERATED BY COOKTOP Wall covering, cabinets and countertop must withstand heat up to unprotected overhead surface 18″ MIN. Installation Instructions PREPARING THE OPENING 1 MAINTAIN THE FOLLOWING MINIMUM CLEARANCE DIMENSIONS 13″ MAX...

Installation Instructions - Page 5

... how and where to shut off valve in the gas line in place, screw the hold down bracket into the cabinet sides to the cooktop. Cooktop Cloth under Cooktop 3 LOCATE MOUNTING PARTS Remove the hold - Installation Instructions INSTALLING THE COOKTOP UNIT 1 LOCATE ELECTRICAL OUTLET AND GAS SHUT-OFF VALVE BENEATH CABINET NEVER REUSE OLD CONNECTORS WHEN...

Installation Instructions - Page 6

...REGULATOR MUST BE NO MORE THAN 14″ OF WATER COLUMN PRESSURE. The use new flexible connectors when installing a gas appliance. For checking the regulator, the inlet... 6 Installation Instructions INSTALLATION-GAS CONNECTIONS 1 PROVIDE ADEQUATE GAS SUPPLY This cooktop is designed to operate on natural gas at 5″ of water column manifold pressure and 7″ of water column ...

Installation Instructions - Page 7

... of Cooktop 7 DO NOT USE OPEN FLAME TO CHECK FOR LEAKS! Tighten all joints and connections to prevent gas leakage in the OFF position. Disconnect the cooktop and ... the gas supply on to the cooktop and use a liquid leak detector at test pressures greater than 1/2 psig (3.5 kPa). 6 INSTALLATION OVER BUILT-IN OVEN See built-in oven installation for leaks with a manometer. Hole...

Installation Instructions - Page 8

... be used to operate the electrical parts of your old one. N Insure proper L ground and firm connection before installing. B If you do not have a 3-hole grounded outlet, have a qualified electrician change your cooktop. Installation Instructions INSTALLATION-ELECTRICAL CONNECTIONS WARNING - DO NOT, UNDER ANY CIRCUMSTANCES, CUT OR REMOVE THE THIRD (GROUND) PRONG FROM THE POWER...

Quick Specs - Page 2

... spills in one area that is ideal delicate foods and sauces • Heavy cast grates - This powerful element turns up the heat for worry-free, effortless cleaning and maintenance • Model PGP953SETSS - Burner elements are on the cooktop, making cleaning painless • PowerBoil™ 15,000 BTU burner - PGP953SET GE Profile™ 30...