Question posted by amberjam on July 8th, 2015

How To Get Past The Malware Checkpoint?

The help centre that facebook provides as a sole means of customer support has nothing about how to bypass the malware checkpoint. The other day I was using facebook when the site logged me out after a FB game posted a status on my timeline. Then I was told that I had malware on my system, so I used my already installed virus checker to scan my PC. I came back clean, so I wanted to log into FB again, but it will not allow me access unless I install their choice of virus checker (one I never heard of). I object to being forced to install software to go on using facebook and I want to speak to a human being about how to get back in without the annoying Checkpoint system. I don't have a malware infection and nothing has been posted on my facebook account without my permission, their message is misleading and their help centre doesn't acknowledge that there would ever be a problem with login caused by the Checkpoint system.Is there anyway I can use Facebook again without installing some dubious and unnecessary software being pushed by Facebook?

Current Answers

Answer #1: Posted by TheWiz on July 9th, 2015 6:55 AM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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It sounds like you're the victim of a phishing site (a fake website that poses as a real one for malicious reasons). Facebook has nothing like what you've described. I recommend having your computer checked out by a local repair shop to make sure you haven't isntalled any viruses.

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  • Help Center | Facebook
    ... page. After logging in using your caps lock key is turned off , then try resetting your password If you were unable to reset my password. You can still acces... To access your username and... Copy and paste the full code from the email you received into the space provided. /help /?faq=12840 I can log in with a link...
  • Privacy Policy | Facebook
    ... their site). In some of your password to provide a safe, efficient, and customized experience. Access Device and Browser Information. We use third parties to help parents talk to you and other sites on ... but you want to stop associating the information with your Posts by using common sense security practices such as credit card numbers and passwords), we allow friends and family...
  • Statement of Rights and Responsibilities | Facebook
    ... PAST TWELVE MONTHS. The following links: French translation (Français) Italian translation (Italiano) German translation (Deutsch) Spanish translation (Español) we will still apply. we mean any IP content that you have interacted with that we mean post on someone else's copyright, and you with us permission to deliver ads that uses or accesses...

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