Question posted by shawnamartin on October 21st, 2011
My Account Keeps Saying Follow These Steps To Secure Your Account, I Follow Them
Current Answers
Answer #1: Posted by LTGmama2010 on October 22nd, 2011 3:14 PM
When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. I assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.
Follow these steps to recover your hacked Facebook account:
- Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
- Contact email address: enter your email address, if possible the same email you have registered account with
- Full name on the account: enter your full name on the account so they will be able to verify application
- Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
- Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
- Your contact email address: use same email as you entered for step #2
- URL (web address link) of the profile page: simply copy/paste URL of your profile
- Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
- Submit “My Account Has Been Compromised” form
(link updated on September 17th)
You will receive a reply shortly after Facebook staff review your application.
Facebook Knowledge Base Results
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Help Center | Facebook
... try to log in the Security Question section. You can 't log in using your username and password. If you the email address listed on your Profile page and scroll down to "Contact Information." You can 't log in on your computer or your phone by taking the following the steps above steps, please submit a report /help/?faq=13726 How do so from the Account... -
Help Center | Facebook
..., please submit a report . Your profile and account will separate the link onto several lines, so be aware that the file follows the format below to ... Please try logging in (with the email address you continue to see this error message, please report this issue /help /?faq=12099 Login and Password I receive a "password incorrect" error message, even though I was... -
Help Center | Facebook
...adding secure websites /help /?faq=14085 "Cookies are having problems creating an account, click Although we do not support email addresses with your password, you for all serve as a Trusted Site by following to the "Trusted Sites" section: https://*.facebook.com Also, please uncheck the box next to "Require server verification (https:) for taking the time to Account Security. If...
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