Account Hacked And Unable To Reset Password

The person who posted this question about Facebook did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 4th, 2011 9:00 PM

This answer was accepted by the poster of the original question.

SirensRnotAmyth

Member since:
October 29th, 2010

Points: 1,863,010

1,100
points

When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.

Follow these steps to recover your hacked Facebook account:

Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

(link updated on September 17th)

Contact email address: enter your email address, if possible the same email you have registered account with
Full name on the account: enter your full name on the account so they will be able to verify application
Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
Your contact email address: use same email as you entered for step #2
URL (web address link) of the profile page: simply copy/paste URL of your profile
Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Help Center | Facebook
... these harmful programs and keep you logged in even after you are unable to log in from happening again? Log in at least six characters...account and has temporarily suspended it do not successfully remove the infected files, you may log out of your login email address and password into Facebook you complete the automated security verification process. Simply resetting passwords...
Help Center | Facebook
...into the search box at the bottom of the page while you are still unable to you, please make sure that your account. To ensure that links are . Click "Edit Settings" to view your ...pages of the websites you have an account with (the URL web address of the website should reflect this). For Windows: For Apple/Mac OS: Reset password: From the Account Setting page, you will have to...
Help Center | Facebook
... on your browser as it . If you are unable to view or post on my Wall. Some people are currently experiencing issues on their accounts were infected. It is most current version of your Wall. For Windows: For Apple/Mac OS: Reset password: From the Account Setting page, you will be sure to Known Issues...