Someone Hijacked My Entire Account, Sec. Quest, Pw, Email, Birthdate, Phone# Fb?

fb advertising sidebar of a shoe company has a VERY bad virus in it. All you have to do is open the website and it attacts your fb acct, changing, profile pic, name, email address, birthdate, and security question. fb has no idea who I am and I can't access my account at all. I had to start a new one but all my info is gone and my fan pages are gone too. NO ONE at fb is there to help. The shoe company also spammed all my 4500 friends with posting their ads on everyone's page. Please don't open it. It then affects your personal computer too

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Answer #1: Posted by LTGmama2010 on October 31st, 2011 6:55 PM

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LTGmama2010

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Face Book provides a contact page for you to help you to in recovering the hacked account .

Visit http://www.facebook.com/help/contact.php?show_form=account_compromised

Inside the contact Form You need to Fill in the Following Details Correctly.

Full name on the account:

Enter the Full Name as you have given in Your Face Book Account.

Network(s) the account belongs to:

Enter the names of the networks you have joined. Include as many as possible.

Email addresses that may be affiliated with the account:

This is the email address you used as username to login to face book.

Your contact email address:

Enter a email address you can be contacted by facebook. They will contact you regarding this issue.

URL (web address link) of the profile page:

Give the link to your facebook profile address.

Description and steps to reproduce the issue:

Provide as much as information in here regarding how your face book account was hacked etc. It is recommended to include the time and date when you were able to access your account for the last time. These give better chances to restore the hacked facebook account.

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