Question posted by catwomansylvia on November 19th, 2011

Why Cant I Get Onto My Facebook?

I am unable to get onto my facebook as every time I log on my sons facebook comes up at the moment I am in New Zealand whare he lives but he has not got yahoo here.

Current Answers

Answer #1: Posted by LTGmama2010 on November 20th, 2011 7:19 PM
LTGmama2010

Member since:
May 10th, 2011

Points: 111,750
100
points
When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. I assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Help Center | Facebook
    ... of other email address you 're still unable to log in order to confirm the contact change ... a false chain letter and did not come from your profile before you have been ...facebook.com/security Email security and preferences I got a confirmation email from Mark Zuckerberg or Facebook...my new contact email address. Some email clients will be sure to copy the entire link. Select any time ...
  • Help Center | Facebook
    ...at the same time, so it is...that you are unable to log in with ... to request a new password for free by ...moment. Be sure to enter and into their account. When using Internet Explorer, please reset your internet browser... However, you can still use this feature if your email client (the program you to export your contacts list as a Trusted Site by many websites (e.g., Yahoo...
  • Help Center | Facebook
    ... registered, click Please only submit bug reports related to log in the confirmation email into an account you to the...names that include "was rejected during sign up for a new account /help /?faq=12095 I have a business account ...time to experience problems, please click /help /?faq=15115 Although we're unable to reply to serve the needs of a wider range of requests we do this time...

Similar Questions

I Am Unable To Log In Do To My Account Trying To Be Hacked. It Wasnt
I am unable to log in to my face book account, because it said someone tried to hack into it. It was...
(Posted by susanlyn8 10 years ago)
I Am Unable To Log In My Facebook Account .
unable to log in my facebook account,keep asking for credit card info to verify my account. what can...
(Posted by monafekry 12 years ago)
I Am Unable To Log Onto My Facebook Account
I am unable to log onto my facebook account
(Posted by sidsqid67 12 years ago)
Fb Won't Log Me Out. Says Sorry We R Unable To Log U Out. Try Later. Why ?
I go to log out and it says. Sorry we are unable to log you out. Please try again later. I've been t...
(Posted by SOBRIETY4ETERNITY 12 years ago)
'we Don't Recognize The Device You're Using' Unable To Log On. How Do I Fix
I am unable to log in to Facebook and all I recieve is the message "We don't recognize the device yo...
(Posted by fallenangel05sjb 12 years ago)
Ask a New Question
Use the box below to post a new question about Facebook.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Facebook Reviews

View thousands of Facebook user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Facebook customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Facebook customer service rankings, employee comments and much more from our sister site.