Account Has Been Locked, No Way To Contact Human , Help Me Get An Answer

Dont know why my account is locked, but I can't reach any live human to get an answer, have submitted photo ID and done everthing asked, what is going on with these people, do they know what customer support is?

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Answer #1: Posted by Odin on August 8th, 2011 8:18 AM

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Odin

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Yes, they know what customer support is, but they don't feel they can provide what you'd consider good personal support for a product for which you don't pay.

The most common reason for disabling an account is use of a fake name. Facebook requires real first and last names. You'll find more details on this Facebook page. If you think that may apply to you, you can request a review of your own situation here, if you haven't yet done so.

There are in general three ways of obtaining help from Facebook:

Navigate from www.facebook.com/help to a section most likely to answer your concern. A few of these offer email support.
Use the help search bar at the top of that page (and the other help pages).
Turn to Facebook's help discussions.

You may write or phone Facebook, but whether they'll respond to your concerns is another matter. Here's the contact information:

470 Emerson St.
Palo Alto, CA 94301
(650) 543-4800
[email protected]

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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