Power Spike, Fried Copper, Any Help?

There was a power outage on Sunday May 28, when we arrived at our office today our copy machine would not work. Our maintenance copy technician said the machine is not reparable because of a power spike.  I called FPL and got a work order 5040956 and an investigator called back and said that FPL cannot do anything to help me with the problem because it was the fault of a transformer, ticket #133.  I do not think this is fair; we have been FPL customers without a complaint since 1956.  I can understand if a storm hits or some other natural disaster happens, but when it’s one of your pieces of equipment that fails and cost me $3700.00 I would expect some assistance from our electric provider.