Epson U675 Support Question
Epson U675 Support Question
Find answers below for this question about Epson U675 - TM Color Dot-matrix Printer.Need a Epson U675 manual? We have 1 online manual for this item!
Question posted by whood6091 on October 31st, 2019
Check Validation Not Working
Just set up the Epson TM-U675 on a Windows 10 PC. Prints receipts but won't validate checks.
Current Answers
Related Epson U675 Manual Pages
Troubleshooting Guide - Page 1
... and we do not encourage any questions regarding this matter then please contact PC-PoS.
These flowcharts are intended as this then either contact your printer.
TM-U675-011 Troubleshooting Guide.
Please use the following flowcharts discuss changing the Dip switch settings so that they are not fully conversant with your local dealer or contact...
Troubleshooting Guide - Page 2
... do this guide)
No
Go to
part 7. No OK? Yes
Execute the self-test (See part 4for details on how to part 2.
Yes
Terminal sends print data
Go to part
3. Start Power On
The Basic Guide. No
Is the SLIP LED lit or Flashing? Is the paper roll not loaded or...
Troubleshooting Guide - Page 3
... done, remove the connector completely and re-insert. I.E has it .
If you had to PC-PoS. Return unit to
change the fuse and start the main flow-chart again. Re-test the Power Supply on another known working printer and test it been
tested on another unit before proceeding. Beyond Local Repair.
No...
Troubleshooting Guide - Page 4
OK?
Yes No
END
Is the cover
No
closed correctly? Beyond Local Repair. Start
Turn the printer off for 30 seconds and then turn back
on again.
The best way to do this is lit. Yes
END Yes
Close the cover correctly.
... feed the paper properly. END
No
OK?
Part 2. Paper Out LED is to open the cover and then closing it again fully making certain to PC-PoS.
Troubleshooting Guide - Page 5
Yes No
END
Is the cover
No
closed correctly?
Yes
END SLIP LED lit or flashing.
Start
Turn the printer off for 30 seconds and then turn back
on again.
Return unit to open the cover
and then closing it again fully. Beyond Local Repair.
The best way to do this is to PC-PoS. OK?
END
No
OK? Part 3. Yes
Close the cover correctly.
Troubleshooting Guide - Page 6
...? Yes
END
Turn the printer power off for the print head temperature to remove the connectors, while the power is off,
and re-connect them.
Beyond Local Repair. Part 4. Is the paper type
selected correctly by switching it off and change the DIP switch settings to the proper setting for the type of paper...
Troubleshooting Guide - Page 7
Part 4. No
Remove the paper jam. The best way to do this is to take out ALL paper rolls from the printer and then clean the inside to PC-PoS. Re-load
paper when finished and re-test. Yes
END Return unit to make certain that all debris is not Loading Correctly.
Beyond...
Troubleshooting Guide - Page 8
...-Test. Press the FEED button to resume normal printing. Turn off the printer using the power button. 2. To continue the selftest, insert more paper in the slip part of print,
"Self-test printing, Please press FEED button." To initiate the self-test for the RECEIPT part of the printer, follow these instructions:
1.
To initiate the self...
Troubleshooting Guide - Page 9
...? Close cover properly. No
OK? No
OK?
Yes
Return unit to PC-PoS. Yes
END
Is the cover
No
closed properly? Part 6 cont. Yes
Return unit to PC-PoS. Self-test is not normal. Start
Does the printer
No
operate at all?
Yes
END
Install print ribbon correctly or change print ribbon for a new one.
Troubleshooting Guide - Page 10
...? Yes
END printed? Beyond Local Repair. No
Make settings identical
Yes
Replace with a proper cable
No
OK?
No
Return unit to OFF.
Is "?" Yes
Is the interface
cable damaged or
Yes
broken? Yes
END
Replace interface cable.
Yes
No
Does interface cable match
No
specifications? Are RS-232 interface parameters set to printer. No...
Troubleshooting Guide - Page 11
... cable. Start
Send data from host is not printed normally.
Yes
END
No OK? No
Return unit to
identical values at host printer? No OK? Part 7B (Parallel Version)
Data from host to printer.
Yes
END Are RS-232 interface parameters set to PC-PoS. Is "?"
No
Make settings identical
Yes
Replace with a proper cable
No...
Troubleshooting Guide - Page 12
... Columns 40 Columns 35 Columns 42 Columns
400 Half Dots 385 Half Dots
Note: Do not change the DIP switch settings while the
printer power is on. Not to be changed.
TM-U675 DIP switch 1
SW-1
1 2 3 4 5 6 7 8
Function
Data reception error Receive buffer capacity Handshaking Word Length Parity check Parity selection Transmission speed selection. See the table below...
Troubleshooting Guide - Page 13
...
TM-U675 Characters Per Line
SW 2-4 SW 2-3 Font Type/ Character
Dot Spacing
OFF
On
ON
5 x 9 / 2 Half dots 7 x 9 / 3 Half dots 5 x 9 / 1 Half dots 5 x 9 / 2 Half dots
Characters Per Line
33 Columns 40 Columns 35 Columns 42 Columns
OFF
Off Line or Receive Buffer Full Not Compatible
Total Dots
400 Half Dots 385 Half Dots
Note: Do not change the DIP switch settings while the printer...
Troubleshooting Guide - Page 14
... ERROR LED Patterns for the TM-U375
Error
1) Head High ...in carriage or other problem.
4) Cut Sheet Ejection Error. Slip or validation paper is not ejected properly after
being advanced
5) Paper Roll Cover ... Memory or Gate Array Read/ Write Error.
Read/ write check has failed.
6) High Voltage Error.
Error Description
Print head temperature is too high or Roll paper is too high...
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