Question posted by ta2s76 on September 13th, 2011
Outage
I have a complete signal loss and it's sunny here. tried to call Dish and nothing but busy signals. this is very frustrating!!! hope I don't get charged for this.
Current Answers
Answer #1: Posted by kcmjr on September 14th, 2011 1:16 PM
kcmjr
Member since:
May 5th, 2011 Points: 4,254,255
Member since:
May 5th, 2011 Points: 4,254,255
DISH Network is having a signal outage on the 129 satellite. The 129 satellite is primarily an HD satellite, it provides High Def programming to the entire country.
"If your Dish Network-connected TV is claiming total signal loss, then at least take comfort in the fact that you're not alone. While the company hasn't revealed exactly what the problem is, Facebook and Twitter posts indicate a "technical issue" with satellite location 129. The really bad news comes when we learned that bird is responsible for carrying many HD channels and HD locals (check the links below for a list of all channels on 129). Switching over to SD channels will let you watch (if that can really be called watching TV) most content in the short term -- DBSTalk posters advise hitting menu and selecting 1 on your remote to pull up the guide if you're having trouble. If you currently hide standard-def channels, press menu, then 8, then 1 and uncheck the "HD only" box to see the working channels for now. We'll keep checking for any updates on the situation, but for now you're on your own in a 480-line wilderness, so good luck."
You can try calling 1-(877)-485-4741 for status however customer call volume has spiked and they are trying to answer all the calls as quickly as they can.
This outage is affecting accounts across the country. Ther engineers are working to get service restored A
"If your Dish Network-connected TV is claiming total signal loss, then at least take comfort in the fact that you're not alone. While the company hasn't revealed exactly what the problem is, Facebook and Twitter posts indicate a "technical issue" with satellite location 129. The really bad news comes when we learned that bird is responsible for carrying many HD channels and HD locals (check the links below for a list of all channels on 129). Switching over to SD channels will let you watch (if that can really be called watching TV) most content in the short term -- DBSTalk posters advise hitting menu and selecting 1 on your remote to pull up the guide if you're having trouble. If you currently hide standard-def channels, press menu, then 8, then 1 and uncheck the "HD only" box to see the working channels for now. We'll keep checking for any updates on the situation, but for now you're on your own in a 480-line wilderness, so good luck."
You can try calling 1-(877)-485-4741 for status however customer call volume has spiked and they are trying to answer all the calls as quickly as they can.
This outage is affecting accounts across the country. Ther engineers are working to get service restored A
Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Answer #2: Posted by MikeLwithDISH on September 20th, 2011 11:17 AM
MikeLwithDISH
Member since:
January 21st, 2011 Points: 24,560
Member since:
January 21st, 2011 Points: 24,560
Dish Network Knowledge Base Results
We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!-
Tech Portal : 811
... Information Service Mode Signal Loss, Intermittent Signal Loss, Low Sluggish / Intermittent Response Software Initial Download Software Upgrading System Info Locked Up Video Black, Blue, None, Snow Video Black Screen W/Banner Video Black Square on Demand Internet and Phone Other Packages Technology Standard Receivers HD Receivers DVR Receivers Remotes & Accessories DISH Remote Access TV... -
Tech Portal : Errors & Troubleshooting : Video Pixels, Blocks, Audio Pops
...dish to debris or lightning strike. If the dish is out of alignment, it is located at night when the temperature is happening on your line of the receiver at the "Satellite In" connection; You have issues if they should be experiencing intermittent or complete signal loss... Switch Test. Press menu on a Spot Beam may be removed. Rain outage only occurs during severe weather. -
Tech Portal : 1000 : Errors & Troubleshooting : Error 015
... or in front of the dish face, a possible dish blown off the Dish if it will need to debris or lightning strike. After obstructions have caused accumulation of snow or ice on the signal stength bar, intermittent black screens, pixels, blocks in are obstructions, they should be experiencing intermittent or complete signal loss related to the growth...
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