Dell V515W Support Question
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Question posted by bopn2day on September 30th, 2012
Paper Keeps Jamming
Current Answers
Answer #1: Posted by RathishC on October 1st, 2012 12:58 AM
Please follow the steps below which may fix the issue:
- Check paper condition: Use only new, unwrinkled paper.
- Load a smaller amount of paper into the printer
- Load paper with the print side face up. (If you are not sure which side is the printable side, see the instructions that came with the paper.)
- Flex,fan, and straighten the paper before loading.
- Adjust the paper guides to fit the loaded paper
- Do not overload the input tray.
- Remove each page as it is printed
If still the issue persists, please follow the instructions given below:
Please reset the printer to factory setting. Follow the steps below to do the same:
Note: Resetting to factory default settings will delete all the printer settings you may have previously selected.
From the printer control panel, press the setup Button.1) Press the arrow buttons to scroll to Defaults, and then press OK button
2) Press the arrow buttons to scroll to Set Defaults, and then press OK button
3) Press the arrow buttons to scroll to Use Factory, and then press OK button
4) When prompted to set the initial settings of your printer, make
your selections using the printer control panel button
“Initial Setup Complete” appears on the display. Please follow the screen instruction on the printer, which may fix the issue.
You can refer the Dell Article 122258 on www.support.dell.com
dell.to/PPZL3Z
Please check if this fixes the issue. For any further help please respond.
Thanks & Regards
Rathish C
#iworkfordell