Dell OptiPlex 380 Support Question
Dell OptiPlex 380 Support Question
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Question posted by rlsal on September 20th, 2014
Dell Optiplex 380 Will Not Start Amber Light
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Current Answers
Answer #1: Posted by freginold on November 21st, 2014 9:51 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Often when a computer won't turn on, it's because one of two components has failed: either the power supply unit or the motherboard (assuming you've ruled out the power coming in from the wall or surge protector as the problem).
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 380 Manual Pages
Setup and Features Information Tech Sheet - Page 1
... 13 voltage selector switch 14 power cable connector 15 back panel connectors 16 expansion card slots (4) 17 power supply diagnostic button 18 power supply diagnostic light
NOTE: The voltage selector switch is available only on non-EPA power supplies. Dell™ OptiPlex™ 380
Setup and Features Information
Mini Tower -
Guidebook - Page 1
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Table of Content
DEDELLLLTM OPTIPLEX 780
OPTIPLEXTM380
TECHNICAL GUIDEBOOK
INSIDE THE OPTIPLEX 380
1
Guidebook - Page 2
... Requirements 35 Regulatory Compliance and Environmental 35 Acoustic Noise Emission Information 36
2 DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Table of Content THE OPTI
Dell™ OptiPlex™ 380 ...3 OptiPlex 380 Technical Specifications 4
Mini Tower Computer (MT) View 4 Desktop Computer (DT) View 5 Small Form Factor Computer (SFF) View 6 Marketing System Configurations...
Guidebook - Page 3
... form factors to fit your sensitive data with Dell's ProSupport Hard Drive Data Recovery
and Certified Data Destruction services. DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Dell™ OptiPlex™ 380
Offering more form factors and configurations than ever before in an Essential Optiplex desktop, the new Dell OptiPlex 380 is designed to deliver cost-effective business productivity...
Guidebook - Page 4
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
OptiPlex 380 Technical Specifications
Mini Tower Computer (MT) View
Front View
1 Optical Drive (optional) 6 Power Button, Power light
2 Optical Drive Eject Button 7 Diagnostic Lights (4)
3 Optical Drive Panel
8 Headphone Connector
4 USB 2.0 Connectors(2) 9 Microphone Connector
5 Hard Drive Activity Light 10 Network Connectivity Light
Back...
Guidebook - Page 5
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Desktop Computer (DT) View
Front View
1 2 3 4 5
Optical Drive (optional) Optical Drive Eject Button USB 2.0 Connectors (2) Hard Drive Activity Light Diagnostic Lights (4)
6
Power button, Power light
7 Network Connectivity Light
8 Microphone connector 9 Headphone connector
Back View
10 Power Supply Diagnostic Button 11 Power Supply ...
Guidebook - Page 6
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Small Form Factor Computer (SFF) View
Front View
1 Optical Drive (optional) 2 Optical Drive Eject Button 3 USB 2.0 Connectors (2) 4 Power button, Power light
5 Network Connectivity Light
6 Diagnostic lights (4) 7 Hard Drive Activity Light 8 Headphone connector 9 Microphone connector
Back View
10 Power Supply Diagnostic Button 11 Power Supply ...
Guidebook - Page 7
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
2 1 18
17 16
3
4 5
15 14 13
12
MT/DT System Board Components 1 Speaker connector (INT_SPKR) 2 Processor connector (CPU) 3 Processor power connector (12VPOWER) 4 Memory ...
Guidebook - Page 8
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
2 1 18
17
16 15 14 13
3
4 5
6 7
12
SFF System Board Components 1 Speaker connector (INT_SPKR) 2 Processor connector (CPU) 3 Processor power connector (12VPOWER) 4 Memory module ...
Guidebook - Page 9
Operating System
NOTE: One of your computer, click Start Help and Support and select the option to view information about your computer. MT
DT
SFF
Windows 7&#...
9 For more information regarding the configuration of the following Operating Systems will be preinstalled. DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Marketing System Configurations
NOTE: Offerings may vary by region.
Guidebook - Page 10
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Processor
NOTE: Processor numbers are not a measure of performance. PROCESSOR (SPEED,CACHE,FSB) Intel® Core™ 2 Quad Processors
Intel® Core™ 2 ...
Guidebook - Page 11
The amount less depends on the actual system configuration. DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Memory
Your computer supports a maximum of 4 GB1 of memory when you use two 2-GB DIMMs.
Memory modules should be less than 4GB. MT
...
Guidebook - Page 12
... and TB equals 1 trillion bytes;
actual capacity varies with preloaded material and operating environment and will be compatible with some existing drives and players; DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
Drives and Removable Storage
MT
DT
SFF
Bays: 3.5-inch bay (External Floppy)
1
1
1 (slimline)
5.25-inch bay (External Optical) Hard Drives Supported (Internal...
Guidebook - Page 13
DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK PCIe x16 Slot: number of system memory may be allocated to support integrated graphics, depending on system board
Enhanced Graphic/Video
DVI (Digital) ...
Guidebook - Page 14
For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required.
14 DELL™ OPTIPLEX™ 380 TECHNICAL GUIDEBOOK
External Ports/Connectors
NOTE: MT supports full height card, DT supports low profile card or full height card with optional riser, SFF supports ...
Service Manual - Page 1
... death. All rights reserved. Microsoft, Windows, Windows Vista, and the Windows Vista start button are either trademarks or registered trademarks of Dell Inc. A01 disclaims any proprietary interest in this text: Dell, the DELL logo, and OptiPlex are not followed. Dell™ OptiPlex™ 380 Service Manual-Mini-Tower
Working on Your Computer Specifications Removing and Replacing Parts...
Service Manual - Page 2
... the boot menu does not make any changes to the boot order stored in this key, press when the keyboard lights first flash.
Back to Contents Page
System Setup
Dell™ OptiPlex™ 380 Service Manual-Mini-Tower
Boot Menu Navigation Keystrokes Entering System Setup System Setup Simulation System Setup Menu Options
Boot Menu...
Service Manual - Page 11
...Dell Diagnostics from the Drivers and Utilities media. Dell Diagnostics Main Menu
1. Turn on Dell computers.
Starting the Dell...Dell Diagnostics
It is recommended that you want to test displays in the system setup program.
3. Back to Contents Page
Diagnostics
Dell™ OptiPlex™ 380 Service Manual-Desktop
Dell Diagnostics Power Button Light Codes Beep Codes Diagnostic Lights
Dell...
Service Manual - Page 37
...card capable of your computer, click Start® Help and Support and select the option to Contents Page
Specifications
Dell™ OptiPlex™ 380 Service Manual-Mini-Tower
System Information ... SATA: 1.5 Gb/s and 3.0 Gb/s USB: 480 Mb/s
Cards
PCI:
Full Height
Mini-tower
two
Desktop
two (with a PCI riser installed)
Small form factor
none
PCI-Express x16 (with support for PCI- System...
Service Manual - Page 53
...Start menu as a connector on a card. Hold a card by its pins. CAUTION: When you pull connectors apart, keep them evenly aligned to dissipate static electricity, which could harm internal components.
Remove the cover. Back to Contents Page
Working on Your Computer
Dell™ OptiPlex™ 380... system: l In Windows Vista®:
Click Start , then click the arrow in this document may...
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