Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by mcocody on September 2nd, 2014
Where Is The Service Tag Located On Dell Optiplex 360 Min-tower Chassis
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
...Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of your computer.
Reproduction of Dell Inc.; is prohibited. ...property damage, personal injury, or death.
If you purchased a Dell™ n Series computer, any manner whatsoever without notice. © 2008 Dell Inc. patents and other rights owners. CAUTION: A CAUTION indicates...
Setup and Quick Reference Guide - Page 4
Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
...or Bluetooth wireless technology connection. • Chose Dial-up if you do not have a service outage.
Microsoft Windows® XP
Windows XP provides the Files and Settings Transfer Wizard to ...move data from a source computer to the Internet, see the Dell Technology Guide. Setting Up Your Computer
21 Contact your ISP information ready. Transferring Information...
Setup and Quick Reference Guide - Page 37
... that shipped with your computer. For additional safety best practices information, see your Service Manual on the back of the computer and the electrical outlet.
Using the Hardware... in the power connector on support.dell.com . NOTE: For detailed troubleshooting information, including responding to system messages, see www.dell.com/regulatory_compliance. Troubleshooting Tips
CAUTION: ...
Setup and Quick Reference Guide - Page 38
... Ensure that the electrical outlet is in your Service Manual at support.dell.com).
• Ensure that the main power ...COMPUTER IS NOT RESPONDING -
• Ensure that the display is connected and powered on.
• If the display is connected and powered on, see your Service Manual on the keyboard, move the mouse, or press the power button to resume normal operation.
I F T H E P O W E R L...
Setup and Quick Reference Guide - Page 39
...
more information about the type of memory supported by your computer. Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Specifications - Lockups and Software Problems
NOTE: The ...view, so they may not apply if you set your computer, see "Dell Diagnostics" on page 25 or "Specifications - Mini Tower Computer" on page 41). IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE -...
Setup and Quick Reference Guide - Page 41
...
CAUTION: Before you see the Microsoft® Windows® desktop, and then shut down your computing environment. For more information about the Dell Support Utility, click the question mark (?) at the top of software and hardware updates for the Dell Technical Update service, go to wait until you see a message stating that no diagnostics...
Setup and Quick Reference Guide - Page 43
... website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. NOTE: The User Account Control window may appear.
Reinstalling Software
Drivers
Identifying Drivers
1 Locate the list of devices for your computer. Reinstalling Software
43 b Click Properties→ Device Manager. If an exclamation point is next...
Setup and Quick Reference Guide - Page 45
...Driver→ Browse my computer for driver
software. 6 Click Browse and browse to the location to which you previously copied
the driver files. 7 Click the name of the device for which...are installing the driver (for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your computer. otherwise, contact your administrator to enter the Device Manager....
Setup and Quick Reference Guide - Page 49
... documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to direct your call when contacting support
NOTE: Your Service Tag/Express Service Code is located on your computer. Finding Information
NOTE...
Setup and Quick Reference Guide - Page 50
...; End User License Agreement
Service Manual
The Service Manual for your computer can be found at support.dell.com.
• How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems
Dell Technology Guide
• About your operating system
The Dell Technology Guide is located on your computer...
Setup and Quick Reference Guide - Page 51
... the "Diagnostics Checklist" on page 56.
4 Use Dell's extensive suite of Dell Support online.
5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
NOTE: Call Dell Support from all countries. When prompted by Dell's automated telephone system, enter your computer.
See...
Setup and Quick Reference Guide - Page 52
.../la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through a broadband connection, diagnose your problem and repair it all locations outside the continental U.S.
For more information, go to support.dell.com and click DellConnect. Online Services
You can learn about Dell™ hardware. DellConnect™
DellConnect is available to...
Setup and Quick Reference Guide - Page 53
... telephone number to call for the information needed to your region, see "Contacting Dell" on your order.
A recording prompts you for your questions. Automated Order-Status Service
To check on the status of any Dell products that correspond to locate and report on page 57. For the telephone number to call AutoTech, use your...
Setup and Quick Reference Guide - Page 55
... documentation that the computer documentation is available. Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your Service Tag (located on page 56).
Ensure that shipped with your computer.
Getting Help
55 The code helps Dell's automated-support telephone system direct your computer). Remember to type some commands at the...
Setup and Quick Reference Guide - Page 56
... the contents of the system's start-up files. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed:
56
Getting Help Yes...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers and...
Setup and Quick Reference Guide - Page 60
..., 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and utilities, 43 software, 43
S
safety information, 50 Service Manual, 50 Service Tag, 49 setup
computer, 13 installing your computer in...
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