Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by ljosa on March 31st, 2014
Where Is The Service Tag Located On A Dell Optiplex 360 Mini Tower
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer.
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 3
Back Panel Connectors 9 Desktop - Back Panel Connectors 12
2 Setting Up Your Computer 13
Quick Setup 13 Installing Your Computer in an...Microsoft® Windows Vista® Operating System 21 Microsoft Windows® XP 21
Contents
3 Contents
1 About Your Computer 7
Mini Tower - Front View 7 Mini Tower - Front View 10 Desktop - Back View 11 Desktop - Back View 8 Mini Tower -
Setup and Quick Reference Guide - Page 4
... Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using Microsoft® Windows® System Restore . . . 46 Using Dell Factory Image Restore 46 Using the Operating System Media 47
4
Contents Mini Tower Computer...
Setup and Quick Reference Guide - Page 7
About Your Computer
Mini Tower - Front View
1 2
3 4
5
9
6
8 7
1 optical drive 3 optical-drive bay filler panel 5 USB 2.0 connectors (2) 7 power button, power light 9 microphone connector
2 optical-drive eject button 4 floppy drive 6 drive-activity light 8 headphone connector
About Your Computer
7
Setup and Quick Reference Guide - Page 8
Back View
1
2
3
7 4
5
6
1 cover-release latch, and cable security slot
3 power cable connector 5 back-panel connectors 7 power supply vent
2 padlock ring
4 voltage selector switch 6 expansion-card slots (4)
8
About Your Computer Mini Tower -
Setup and Quick Reference Guide - Page 9
Mini Tower - Back Panel Connectors
1
2
3
4
9
8
1 parallel (printer) connector 3 network adapter connector 5 line-out connector 7 USB 2.0 connectors (6) 9 serial connector
5
6
7 2 link-integrity light 4 network-activity light 6 line-in (microphone) connector 8 VGA video connector
About Your Computer
9
Setup and Quick Reference Guide - Page 19
... Your Computer
19 For details about your computer in an enclosure that does not allow airflow.
temperature. Mini Tower Computer" on a desk or under a desk, leave at least 5.1-cm (2-in a corner on page 25 or "Specifications - Desktop Computer" on page 31.
• Leave a 10.2-cm (4-in) minimum clearance on all sides of a type...
Setup and Quick Reference Guide - Page 25
... 24 8 Mb integrated network interface capable of your computer, click Start→ Help and Support and select the option to view information about your computer. Mini Tower Computer
25 Specifications - For more information regarding the configuration of 10/100/1000 communication
667-MHz or 800-MHz DDR2 SDRAM;
non-ECC memory only...
Setup and Quick Reference Guide - Page 26
...) 1.5 Gbps and 3.0 Gbps (SATA) 480-Mbps high speed, 12-Mbps full speed, 1.5-Mbps low speed (USB)
two (full height) 124 pins 32 bits
26
Specifications - Mini Tower Computer
Setup and Quick Reference Guide - Page 27
... expansion card (full height) one 25-pin connector (bidirectional)
three 7-pin connectors one 34-pin connector one 4-pin connector one 5-pin connector one headphone connector; Mini Tower Computer
27
Setup and Quick Reference Guide - Page 28
... the SATA hard drive or CD/DVD.
28
Specifications - solid green for power-on page 37).
The blinking amber indicates a problem with the system board. Mini Tower Computer green light - Connectors (continued) Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM)
Controls and Lights...
Setup and Quick Reference Guide - Page 29
Controls and Lights (continued)
Back of 100M exists between the network and the computer. yellow light - yellow blinking light - off (no light) - Mini Tower Computer
29
Indicates no light) - Power
DC power supply:
Wattage
255 W
Maximum heat dissipation for important voltage setting information)
115/230 VAC, 50/60 Hz
...
Setup and Quick Reference Guide - Page 30
Mini Tower Computer Physical Height Width Depth Weight
40.8 cm (16.1 in) 18.7cm (7.4 in) 43.3 cm (17.0 in) 12.7 kg (28.0 lb)
Environmental Temperature:
Operating Storage ...
Setup and Quick Reference Guide - Page 39
... by your computer, see "Dell Diagnostics" on page 41). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat the memory modules to ensure that your computer is successfully communicating with your computer. Lockups and Software Problems
NOTE: The procedures in this document were written for minimum memory requirements.
Mini Tower Computer" on page 41...
Setup and Quick Reference Guide - Page 49
...Service Tag/Express Service Code
The Service Tag/Express Service Code is located on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service.... NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files...
Setup and Quick Reference Guide - Page 50
...; End User License Agreement
Service Manual
The Service Manual for your computer can be found at support.dell.com.
• How to remove and replace parts • How to configure system settings • How to troubleshoot and solve problems
Dell Technology Guide
• About your operating system
The Dell Technology Guide is located on your computer...
Setup and Quick Reference Guide - Page 51
... you do not have not resolved the problem, see "Technical Support and Customer Service" on page 56.
4 Use Dell's extensive suite of Dell Support online.
5 If the preceding steps have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Getting Help
51 When prompted by...
Setup and Quick Reference Guide - Page 55
... helps Dell's automated-support telephone system direct your call more efficiently. Remember to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at or near the computer.
Before You Call
NOTE: Have your Express Service Code ready when you call Dell for your Service Tag (located on...
Setup and Quick Reference Guide - Page 56
...: See your operating system documentation to a printer, print each file before calling Dell. Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed...
Setup and Quick Reference Guide - Page 60
..., 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and utilities, 43 software, 43
S
safety information, 50 Service Manual, 50 Service Tag, 49 setup
computer, 13 installing your computer in...
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