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Dell Inspiron One 2330 Support Question

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Question posted by heny3 on June 25th, 2013

Cannot Get The Mouse And Keyboard To Work

The person who posted this question about this Dell product did not include a detailed explanation. Please use the "Request More Information" button to the right if more details would help you to answer this question.

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Request from DELLAndrew on June 25th, 2013 6:23 PM
Hi heny3,

Good day!

I'm here to help. Can you give me more details about the issue. Are you using a wired or wireless mouse and keyboard. If you want a more secuer conversation, you can respond with your email or reach out to us via twitter at @Dellcares.

Thanks and Regards,

DELL_Andrew F.
Social Media and Community Professional

Request from DELLAndrew on June 27th, 2013 6:41 PM
Hi heny3,

Doing a follow up regarding your query. If further help is needed, just responded to this thread or you can contact us direct via Twitter Support at @Dellcares.

Thanks and Regards,

DELL_Andrew F.
Social Media and Community Professional

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Current Answers

Answer #1: Posted by DreadPirateRoberts on July 26th, 2013 11:13 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

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If you have a wireless keyboard and mouse, the first thing you need to check is the batteries.

If you are using a usb keyboard and mouse and neither are working, but you are not receiving and error message on bootup saying the keyboard cannot be dectected, it could be that your usb drivers need to be reinstalled.

You can find them at www.dell.com

Related Dell Inspiron One 2330 Manual Pages

Owner's Manual (PDF) - Page 1

Dell Inspiron One 2330 Owner's Manual Computer model: Inspiron One 2330 Regulatory model: W05C Regulatory type: W05C001

Owner's Manual (PDF) - Page 2

.... Other trademarks and trade names may be used in the U.S. Information in this document is used in this text: Dell™, the DELL logo, and Inspiron™ are not followed. Trademarks used by Bluetooth SIG, Inc. and is subject to either trademarks or registered trademarks of Dell Inc.; A00 WARNING: A WARNING...

Owner's Manual (PDF) - Page 3

Contents 1 Before You Begin 11 Turn Off Your Computer and Connected Devices . . . . 11 Safety Instructions 12 Recommended Tools 12 2 After Working Inside Your Computer . . . . 13 3 Technical Overview 15 Inside View of Your Computer 16 System Board Components 17 4 Stand 19 Removing the Stand 19 Replacing the ...

Owner's Manual (PDF) - Page 12

... 12 Before You Begin While you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. CAUTION: When you work surface is authorized to remove the computer cover and access any connector pins. Some cables have connectors with your computer, and protecting against electrostatic discharge.

Owner's Manual (PDF) - Page 13

... 13 Failure to the electrical outlets CAUTION: Before turning on your computer. After Working Inside Your Computer After you complete the replacement procedures, ensure the following: •... any external devices, cables, cards, and any other part(s) you removed before working on your computer • Connect your computer and all screws and ensure that no stray screws remain inside the ...

Owner's Manual (PDF) - Page 15

For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. Technical Overview 15 Technical Overview WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before You Begin" on page 11.

Owner's Manual (PDF) - Page 19

... the computer face down on page 11. For additional safety best practices information, see the Regulatory Compliance Homepage at dell.com/regulatory_compliance. Stand WARNING: Before working inside your computer. 1 2 1 stand cover 2 plastic scribe Stand 19

Owner's Manual (PDF) - Page 21

Replacing the Stand Procedure 1 Align the screw holes on the stand with the screw holes on your computer. 2 Replace the screws that secure the stand to your computer. 3 Slide the stand cover and snap it into place. 4 Follow the instructions in "After Working Inside Your Computer" on page 13. Stand 21

Owner's Manual (PDF) - Page 23

... frame 4 back cover Back Cover 23 See "Removing the Stand" on page 11. Removing the Back Cover Prerequisites 1 Remove the stand. Back Cover WARNING: Before working inside your computer, read the safety information that secure the back cover to your computer. 2 Insert your finger into the slots on the back cover...

Owner's Manual (PDF) - Page 24

See "Replacing the Stand" on page 21. 2 Follow the instructions in "After Working Inside Your Computer" on the middle frame. 3 Replace the screws that secure the back cover to your computer and snap it into place. 2 Ensure that ...

Owner's Manual (PDF) - Page 25

... B-CAS Card Prerequisites 1 Remove the stand. B-CAS Card 25 See "Removing the Back Cover" on page 19. 2 Remove the back cover. B-CAS Card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before You Begin" on page 11.

Owner's Manual (PDF) - Page 27

B-CAS Card 27 See "Replacing the Back Cover" on page 13. See "Replacing the Stand" on page 21. 3 Follow the instructions in "After Working Inside Your Computer" on page 24. 2 Replace the stand. Postrequisites 1 Replace the back cover. Replacing the B-CAS card Procedure 1 Align the screw hole on the B-...

Owner's Manual (PDF) - Page 29

... the back cover. See "Removing the Stand" on page 23. Converter Board 29 Removing the Converter Board Prerequisites 1 Remove the stand. Converter Board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before You Begin" on page 11. For additional...

Owner's Manual (PDF) - Page 31

See "Replacing the Stand" on page 21. 3 Follow the instructions in "After Working Inside Your Computer" on page 24. 2 Replace the stand. Converter Board 31 See "Replacing the Back Cover" on page 13. Replacing the Converter Board Procedure 1 ...

Owner's Manual (PDF) - Page 33

... Begin" on page 11. Removing the Power-Button Board Prerequisites 1 Remove the stand. See "Removing the Stand" on page 23. Power-Button Board WARNING: Before working inside your computer, read the safety information that shipped with your fingertips, gently lift the power-button board off the middle frame. 2 Disconnect the power...

Owner's Manual (PDF) - Page 34

... 24. 2 Replace the stand. See "Replacing the Back Cover" on the middle frame. See "Replacing the Stand" on page 21. 3 Follow the instructions in "After Working Inside Your Computer" on page 13. 34 Power-Button Board Postrequisites 1 Replace the back cover.

Owner's Manual (PDF) - Page 35

... your computer and follow the steps in "Before You Begin" on page 11. Removing the Memory Module(s) Prerequisites 1 Remove the stand. Memory Module(s) WARNING: Before working inside your computer, read the safety information that shipped with your fingertips, lift the memory-module shield to remove it from the system-board shield...

Owner's Manual (PDF) - Page 37

Postrequisites 1 Replace the back cover. See "Replacing the Stand" on page 21. 3 Follow the instructions in "After Working Inside Your Computer" on the memory-module connector. 2 Slide the memory module firmly into the connector at a 45-degree angle, and press the memory module ...

Owner's Manual (PDF) - Page 39

... "Removing the Back Cover" on page 19. 2 Remove the back cover. Optical Drive 39 See "Removing the Stand" on page 23. Optical Drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in "Before You Begin" on page 11.

Owner's Manual (PDF) - Page 143

...prompt can appear very quickly, so you must watch for it is recommended that the keyboard has initialized. Then, turn off your computer and try again. See "Turn Off Your... on NOTE: Before you change system setup, it , and then press . If you see the Microsoft Windows desktop. NOTE: The F2 prompt indicates that you write down the system setup screen information for future reference. If you...