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Question posted by papouski on November 29th, 2012

Laptop N5010 Won't Shut Down And Is Hard To Start Up Again.

The only way to close completely, I press the power button until is shuts down. Is there a product recall on this problem? If not, what can I do to fix this problem?

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Answer #1: Posted by NiranjanvijaykumarAtDell on November 30th, 2012 3:38 AM

This answer was accepted by the poster of the original question.

NiranjanvijaykumarAtDell

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Hello papouski,

I am from Dell Social Media and Community.

This could be caused for several reasons, hardware, third party software, operating system issues.

Follow the link below to run a basic hardware test on your system.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787

Let me know if you recieve any error code.

If the tests pass, follow the link below to fix the OS issue.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_343119&isLegacy=true
(Change the operating system as per)

Try to boot into safe mode and verify if the issue persists. If it does, it could be an OS issue and I would suggest you to reinstall the operating system.

If you need any further assistance, feel free to message me on Twitter. I will be happy to assist and Happy Holidays to you and your family.

Dell-Niranjan
Twitter: @NiranjanatDell

NiranjanAtDell
Dell Inc

Related Dell Inspiron N5010 Manual Pages

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... and programs, and allowing your computer to use one of the following methods to put your computer to sleep: • Click Start and move the pointer to start again. OR • Open the display for a laptop computer. • Press . 2 Click the option you want to sleep: • Press the power button. • Close the display for a notebook computer.

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..., see Windows Help and Support: click Start or → Help and Support. To exit hibernate mode, press the power button. NOTE: Some PC Cards or Express Cards may also use one of the following information to sleep: • Press the power button. • Close the display for low or critical battery power (laptop computers) Power (Power Settings, Power Protection Devices, and Batteries) 137...

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Setup Guide - Page 5

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Setup Guide - Page 10

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Setup Guide - Page 33

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Setup Guide - Page 35

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Setup Guide - Page 40

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Setup Guide - Page 59

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Service Manual - Page 4

...close all open files and exit all open programs before you shut down the operating system: Microsoft® Windows Vista®: Click Start Windows® 7: , click the arrow , and then click Shut Down. Shut down the operating system, press and hold the power button until the computer turns off. Click Start and then click Shut...Begin Dell™ Inspiron™ N5010/M5010 Service Manual ...

Service Manual - Page 23

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