Who Do I Contact For A Consumer Comaplaint When Direct Tv Is Billing Us For A S?

Direct TV came for a service call and the tech stated that the problem was clearly not our fault, but, in fact, the fault of a previous tech that was sent out for a neighbor. Regardless, Direct TV still billed us $120. After three or four phone calls, they still refuse to remove the charge. The last rep stated "I'm sorry that the problem was not your fault, but you still have to pay the service charge." When I called prior to the service call, they told me that the tech would determine if we were to be charged or not. Now they say that the tech should not have told us that it was not our fault and we would not have to pay. Wasn't HE the one that was there and saw the problem? It sure was not the lady behind the desk. We asked that they please talk to the tech and they said they are not able to do that. PLEASE! We have been long time customers of Direct TV at another business we own and was getting ready to add Direct TV at our home,. NOT NOW!! Obviously, it's worth it to them to lose three accounts for $120 that we don't owe to begin with.

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Answer #1: Posted by SavannahBradfield21 on June 5th, 2010 11:05 AM

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SavannahBradfield21

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When was the last tech out to the house? I depends there is I think a 30 or 90 warranty with the service call and if its any longer than that then they will have to charge you it sucks that dtv didnt tell you that in the beginning but I worked there awhile and alot of things about it sucks!

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