Impossible On Phone Getting Support...

Your telephone system is quite terrible. Endless questions, lengthy hold, repeated dead air, no response and insensitive voice response. You have charged me for early termination tho_ I confirm,ed with an agent that I was setting up service as a landlord for a tenant to assume; I was told there would be no problem, that transfer of the account was able to happen. Despite this assurance, I have been charged for early termination and am still billed for service not received. Over an hour on hold (including four silences that followed your music that lasted for ten minutes each that I hung up on finally). A very frustrated customer....

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Answer #1: Posted by Odin on September 11th, 2016 12:50 PM

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Odin

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You seem to be confusing us (an independent help site) with Comcast. Here are some suggestions:

If you're unfairly billed, dispute the charge with your bank.
You may want to escalate from customer service to Comcast corporate. See the corporate contact information here--http://www.corporateofficeowl.com/comcast/Corporate%20Office.
Complain to one of the applicable consumer agencies, as listed at http://bit.ly/2cw1tOh
Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, each of which is designed to get action from the offending companies.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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