Not Receiving Emails

I haven't received any emails since Oct 14 2015. Many calls to Comcast has yet to resolve this issue. Test emails from several techs at Comcast have not come through and all the appropriate setting in "My Preferences" are set correctly. More than once while on the phone with Comcast Support, they've gained access to my account and confirmed all my settings are correct and there's no obvious reason that my inbox has remained empty since Oct 14th. A tech advised me this has become a common problem with subscriber's emails, however, I'm beyond frustrated. I fear my email address is now being used for illegal purposes ie. scamming people of of money or other fraudulent activities. Please, need help here in Bucks Co, Pa.

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Answer #1: Posted by waelsaidani1 on November 11th, 2015 10:29 PM

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waelsaidani1

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FIX:

- Log in to customer.comcast.com with your Comcast email and password.

- Click on users and preferences.

- Under Email settings, next to Spam filter, click the EDIT button (If you do not see an EDIT button, you're probably logged in with a restricted account).

*If EDIT button is not present, call 1-800-COMCAST to have them walk you through, how to make your account unrestricted so you can edit your spam filter settings.

- Choose Disable Spam Filter and click save

You should now be able to receive emails from people who need to reach you.

If the problem persists, we suggest having your clients use a different email address instead of using Comcast's email address.

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